Diehl Automotive Group
Diehl Honda of Massillon has an immediate opening for a professional parts advisor.
Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Honda experience is helpful, as well as some experience with Tekion.
Responsibilities
Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
Answer telephone and greet customers in a friendly and professional manner.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions and providing assistance as requested in a quick, friendly and professional manner.
Maintain clean and professional appearance of counter, work area, and stockroom.
Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on Service Team and customer requests.
Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders.
Check number and unit cost as well as total billing for charges against proper records.
Specify parts accurately.
Process core returns, parts warranties and parts returns as necessary.
Qualifications
Prior experience in retail/wholesale automotive parts industry helpful
Highly self-motivated
Focused on customer satisfaction and strong interpersonal skills
Must have a valid driver's license
Benefits offered
Available Health insurance
Available Vision and Dental insurance
Healthcare spending or reimbursement accounts such as HSAs or FSAs
401(k) with employer match
Employee discounts
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Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Honda experience is helpful, as well as some experience with Tekion.
Responsibilities
Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
Answer telephone and greet customers in a friendly and professional manner.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions and providing assistance as requested in a quick, friendly and professional manner.
Maintain clean and professional appearance of counter, work area, and stockroom.
Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on Service Team and customer requests.
Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders.
Check number and unit cost as well as total billing for charges against proper records.
Specify parts accurately.
Process core returns, parts warranties and parts returns as necessary.
Qualifications
Prior experience in retail/wholesale automotive parts industry helpful
Highly self-motivated
Focused on customer satisfaction and strong interpersonal skills
Must have a valid driver's license
Benefits offered
Available Health insurance
Available Vision and Dental insurance
Healthcare spending or reimbursement accounts such as HSAs or FSAs
401(k) with employer match
Employee discounts
#J-18808-Ljbffr