AdaptHealth
Intake Specialist M-F, 9am - 5:30pm PST
AdaptHealth, California, Missouri, United States, 65018
Intake Specialist M-F, 9am - 5:30pm PST
at
AdaptHealth
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, we would love to hear from you.
Job Type
Full-time
Job Duties
Enter referrals within allotted timeframe as established; meeting productivity and quality standards.
Communicate with referral sources, physicians, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
Accurately enter referrals into appropriate system based on the type of referral obtained.
Work with local branch leadership to ensure appropriate inventory/services are provided.
Assist with other regional team functions, as necessary.
For non‑Medicaid patients, communicate financial responsibility, collect payment, and document in patient record accordingly.
Follow company philosophies and procedures to ensure appropriate shipping method is utilized for delivery of service.
Answer phone calls in a timely manner and assist callers.
Review medical records for non‑sales assisted referrals to ensure compliance standards are met prior to service rendering.
Be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
Work with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.
Contact patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Work with sales team to obtain necessary documentation to facilitate referral process and support referral source relationships.
Navigate through multiple online EMR systems to obtain applicable documentation.
Work with verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.
Competency, Skills and Abilities
Ability to appropriately interact with patients, referral sources, and staff.
Decision making.
Analytical and problem‑solving skills with attention to detail.
Strong verbal and written communication.
Excellent customer service and telephone service skills.
Proficient computer skills and knowledge of Microsoft Office.
Ability to prioritize and manage multiple tasks.
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
Requirements
High School Diploma.
One (1) year of work‑related experience in health care administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry.
Exact job experience is considered any of the above tasks in a Medicare certified HME, IV, or HH environment that routinely bills insurance.
Salary Description
$19–$23 per hour, DOE
Seniority Level Entry level
Employment Type Full-time
Job Function
Other
Hospitals and Health Care
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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at
AdaptHealth
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, we would love to hear from you.
Job Type
Full-time
Job Duties
Enter referrals within allotted timeframe as established; meeting productivity and quality standards.
Communicate with referral sources, physicians, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
Accurately enter referrals into appropriate system based on the type of referral obtained.
Work with local branch leadership to ensure appropriate inventory/services are provided.
Assist with other regional team functions, as necessary.
For non‑Medicaid patients, communicate financial responsibility, collect payment, and document in patient record accordingly.
Follow company philosophies and procedures to ensure appropriate shipping method is utilized for delivery of service.
Answer phone calls in a timely manner and assist callers.
Review medical records for non‑sales assisted referrals to ensure compliance standards are met prior to service rendering.
Be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
Work with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.
Contact patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Work with sales team to obtain necessary documentation to facilitate referral process and support referral source relationships.
Navigate through multiple online EMR systems to obtain applicable documentation.
Work with verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.
Competency, Skills and Abilities
Ability to appropriately interact with patients, referral sources, and staff.
Decision making.
Analytical and problem‑solving skills with attention to detail.
Strong verbal and written communication.
Excellent customer service and telephone service skills.
Proficient computer skills and knowledge of Microsoft Office.
Ability to prioritize and manage multiple tasks.
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
Requirements
High School Diploma.
One (1) year of work‑related experience in health care administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry.
Exact job experience is considered any of the above tasks in a Medicare certified HME, IV, or HH environment that routinely bills insurance.
Salary Description
$19–$23 per hour, DOE
Seniority Level Entry level
Employment Type Full-time
Job Function
Other
Hospitals and Health Care
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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