Carvana
Role and Team
The Billing & Payments Specialist (Senior Specialist, Financial Operations) is highly knowledgeable about AMS and Salesforce and strives to provide a seamless experience for all customers. This individual will support our wholesale marketplace operations, ensuring that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the post-sale process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!
Responsibilities
Ensure customers receive attention, and resolve customer issues, in a prompt, efficient and courteous manner.
Support incoming calls and e-mails by demonstrating friendliness and proper etiquette with both internal and external customers.
Ability to multitask while keeping a high degree of accuracy.
Post journal entries and research transactions in AMS.
Receive incoming payments and process outgoing payments.
Manage receivables, including contacting the customers for payment.
Use strategic thought to research and process customer issues.
Work directly with floor plan companies to check availability and submit floor plan packets or payment transmissions.
Know when to elevate customer issues which require next level review or technical expertise.
Proactively provide feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Ability to work and communicate cross functionally throughout the organization.
Raise issues and findings during weekly meetings.
Bring a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensure proper follow-through on directives.
Know and follow company policies, standard operating procedures, and applicable state and federal laws at all times.
Qualifications
High School or GED required
Bachelor’s Degree in a related field preferred
Minimum 3 year of office experience, preferably in the automotive industry
Experience with payment processing or accounts receivable required
Must be 18 years of age and have a valid driver’s license
Experience and proficiency with AMS and Salesforce preferred
Experience and proficiency with Excel or Google Sheets preferred
Effective communication skills both written and oral
Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven track record in showing initiative and ownership
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
The physical activity requirements of the position range from
Light to Medium Physical Work .
Frequent
– standing, watching, touching, listening, walking, talking
Potential
–running, jumping, yelling or other rapid or forceful movement in emergency situations
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for
Clerical, Administrative, Machine Operators (including inspection) positions .
Physical Working Conditions: This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Responsibilities
Ensure customers receive attention, and resolve customer issues, in a prompt, efficient and courteous manner.
Support incoming calls and e-mails by demonstrating friendliness and proper etiquette with both internal and external customers.
Ability to multitask while keeping a high degree of accuracy.
Post journal entries and research transactions in AMS.
Receive incoming payments and process outgoing payments.
Manage receivables, including contacting the customers for payment.
Use strategic thought to research and process customer issues.
Work directly with floor plan companies to check availability and submit floor plan packets or payment transmissions.
Know when to elevate customer issues which require next level review or technical expertise.
Proactively provide feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Ability to work and communicate cross functionally throughout the organization.
Raise issues and findings during weekly meetings.
Bring a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensure proper follow-through on directives.
Know and follow company policies, standard operating procedures, and applicable state and federal laws at all times.
Qualifications
High School or GED required
Bachelor’s Degree in a related field preferred
Minimum 3 year of office experience, preferably in the automotive industry
Experience with payment processing or accounts receivable required
Must be 18 years of age and have a valid driver’s license
Experience and proficiency with AMS and Salesforce preferred
Experience and proficiency with Excel or Google Sheets preferred
Effective communication skills both written and oral
Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven track record in showing initiative and ownership
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
The physical activity requirements of the position range from
Light to Medium Physical Work .
Frequent
– standing, watching, touching, listening, walking, talking
Potential
–running, jumping, yelling or other rapid or forceful movement in emergency situations
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for
Clerical, Administrative, Machine Operators (including inspection) positions .
Physical Working Conditions: This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr