Highmark Health
Company:
Highmark Inc.
Job Description: Job Summary:
This job is responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set‑up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities.
Essential Responsibilities:
Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.
Effectively perform account service activities: Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers.
At a senior level, mentor sales support staff and promote effective teamwork by assisting with training; ensuring understanding of duties, systems, workflows, processes and procedures.
Accurately and timely process and set‑up new or updated clients in the appropriate system(s).
Other duties as assigned or requested.
Education: Required:
High School Diploma or GED
3-5 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016.
Substitutions:
None
Preferred:
None
Understanding of self‑funding and/or Stop Loss concepts
Knowledge of medical insurance products and terminology
Understanding of group insurance underwriting guidelines
Licenses or Certifications: Required:
None
Preferred:
None
Skills:
Experience using Excel and Word
Verbal and written communication skills
Organizational skills
Math skills
Customer/account service experience in the group insurance or employee benefits industry within a professional office setting
Languages (Other than English): None
Travel Requirement: 0% - 25%
Physical, Mental Demands and Working Conditions: Position Type: Office‑based
Teach/train others regularly: Occasionally
Travel regularly from the office to various work sites or from site‑to‑site: Rarely
Works primarily out‑of‑the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds – Constantly
Lifting: 10 to 25 pounds – Occasionally
Lifting: 25 to 50 pounds – Occasionally
Pay Range Minimum: $20.31
Pay Range Maximum: $29.53
EEO Statement: Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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Highmark Inc.
Job Description: Job Summary:
This job is responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set‑up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities.
Essential Responsibilities:
Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.
Effectively perform account service activities: Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers.
At a senior level, mentor sales support staff and promote effective teamwork by assisting with training; ensuring understanding of duties, systems, workflows, processes and procedures.
Accurately and timely process and set‑up new or updated clients in the appropriate system(s).
Other duties as assigned or requested.
Education: Required:
High School Diploma or GED
3-5 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016.
Substitutions:
None
Preferred:
None
Understanding of self‑funding and/or Stop Loss concepts
Knowledge of medical insurance products and terminology
Understanding of group insurance underwriting guidelines
Licenses or Certifications: Required:
None
Preferred:
None
Skills:
Experience using Excel and Word
Verbal and written communication skills
Organizational skills
Math skills
Customer/account service experience in the group insurance or employee benefits industry within a professional office setting
Languages (Other than English): None
Travel Requirement: 0% - 25%
Physical, Mental Demands and Working Conditions: Position Type: Office‑based
Teach/train others regularly: Occasionally
Travel regularly from the office to various work sites or from site‑to‑site: Rarely
Works primarily out‑of‑the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds – Constantly
Lifting: 10 to 25 pounds – Occasionally
Lifting: 25 to 50 pounds – Occasionally
Pay Range Minimum: $20.31
Pay Range Maximum: $29.53
EEO Statement: Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
#J-18808-Ljbffr