Gold Beach Lumber Yard, Inc
Job Details
Job Location:
Support Center - Eugene, OR 97401
Position Type:
Full Time
Travel Percentage:
Road Warrior
Job Shift:
Day
Job Overview The
Sales Team Manager
is responsible for leading the development and execution of strategic goals across all segments of the contractor, rental, industrial and commercial sales. The primary focus of this role is to drive overall sales growth while upholding the company’s Core Values. The Sales Team Manager will work to strengthen performance in each sales area by enhancing customer service, maximizing lead generation, ensuring timely follow-up, and improving close rates. This role requires a proactive, hands‑on approach to team development and sales execution.
Responsibilities and Duties
Ensure that the commercial sales group is performing customer service at the level set by the company’s core values
Present revenue and profitability growth opportunities of merchandise or services to the leadership team for review and acceptance
Develop and execute communication with our commercial sales accounts sharing messages of events, product training, new products, new services and gratitude in appropriate timeframes.
Work with each Store Manager on the commercial sales group employee’s schedules to ensure appropriate customer service levels are maintained at the store level.
Promote our price match guarantee
Work with stores to help move discontinued, obsolete and special orders not picked up territories that are not covered currently.
Seek out new customers through permits, developments going up and new territories that are not covered currently.
Review large customer accounts keeping them within our boundaries
Ensure the sales team follows all GBLY’s policies and procedures concerning PO’s, orders, lien documentation and deposits
Collaborate with the commercial sales group, Store Managers, Director of Ops and merchandising team to identify opportunities for revenue growth
Network and develop relationships with the vendor community, industry associations and fellow retailers for outside resources to provide industry insights and understanding
Showroom Presentation
Work closely with the store managers to keep the showrooms at the highest standards
Visit other retailers, competition and out of industry, for merchandising trends and activity as needed
HR
Hire all open positions on the sales team
Train each new member of the sales team
Spend time with each sales team member out in the field performing sales calls
Evaluate and correct training as needed
Partner with the merchandising team and coordinate regular product training
Complete team evaluations and coaching
Financials
Sales team maintains a specified gross margin
Evaluate and complete all sales team commissions reports. Plan who may need more guidance and training from lower sales.
Review reporting and performance of KPIs – Sales, GP%, GP$, Team expenses, Number of daily or weekly contacts made, Closed rate, Commissions as a team and individually
Responsible for managing and reporting on all KPIs on a monthly/Quarterly/Annual basis to the Director of Operations
Review and manage all action plans related to the sales team.
Administration
Attend meetings on an as needed basis
Managing all personnel within the sales team
Build processes for the sales team
Ensure outside sales teams are utilizing their calendars of plans for the week
Ensure the sales team follows their orders and customers through the entire sale and pickup or delivery to ensure everything is completed in a timely manner
Communications
Travel to all store locations as needed.
Respond to all calls, emails and texts within company protocol
Promotes the Company’s Core Values
Travel Requirement 60% travel requirement a calendar year
Qualifications
Must be able to communicate well both verbally and in writing with all levels of personnel, management, and a variety of outside contacts
Strong organization skills and attention to detail and the ability to work independently with limited supervision are required
Strong analytical and problem‑solving skills
Proficient in Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
Experience with Epicor software preferred.
Must be able to work in a team environment and produce results in conjunction with fellow team members.
5+ years of sales experience in a retail environment
#J-18808-Ljbffr
Support Center - Eugene, OR 97401
Position Type:
Full Time
Travel Percentage:
Road Warrior
Job Shift:
Day
Job Overview The
Sales Team Manager
is responsible for leading the development and execution of strategic goals across all segments of the contractor, rental, industrial and commercial sales. The primary focus of this role is to drive overall sales growth while upholding the company’s Core Values. The Sales Team Manager will work to strengthen performance in each sales area by enhancing customer service, maximizing lead generation, ensuring timely follow-up, and improving close rates. This role requires a proactive, hands‑on approach to team development and sales execution.
Responsibilities and Duties
Ensure that the commercial sales group is performing customer service at the level set by the company’s core values
Present revenue and profitability growth opportunities of merchandise or services to the leadership team for review and acceptance
Develop and execute communication with our commercial sales accounts sharing messages of events, product training, new products, new services and gratitude in appropriate timeframes.
Work with each Store Manager on the commercial sales group employee’s schedules to ensure appropriate customer service levels are maintained at the store level.
Promote our price match guarantee
Work with stores to help move discontinued, obsolete and special orders not picked up territories that are not covered currently.
Seek out new customers through permits, developments going up and new territories that are not covered currently.
Review large customer accounts keeping them within our boundaries
Ensure the sales team follows all GBLY’s policies and procedures concerning PO’s, orders, lien documentation and deposits
Collaborate with the commercial sales group, Store Managers, Director of Ops and merchandising team to identify opportunities for revenue growth
Network and develop relationships with the vendor community, industry associations and fellow retailers for outside resources to provide industry insights and understanding
Showroom Presentation
Work closely with the store managers to keep the showrooms at the highest standards
Visit other retailers, competition and out of industry, for merchandising trends and activity as needed
HR
Hire all open positions on the sales team
Train each new member of the sales team
Spend time with each sales team member out in the field performing sales calls
Evaluate and correct training as needed
Partner with the merchandising team and coordinate regular product training
Complete team evaluations and coaching
Financials
Sales team maintains a specified gross margin
Evaluate and complete all sales team commissions reports. Plan who may need more guidance and training from lower sales.
Review reporting and performance of KPIs – Sales, GP%, GP$, Team expenses, Number of daily or weekly contacts made, Closed rate, Commissions as a team and individually
Responsible for managing and reporting on all KPIs on a monthly/Quarterly/Annual basis to the Director of Operations
Review and manage all action plans related to the sales team.
Administration
Attend meetings on an as needed basis
Managing all personnel within the sales team
Build processes for the sales team
Ensure outside sales teams are utilizing their calendars of plans for the week
Ensure the sales team follows their orders and customers through the entire sale and pickup or delivery to ensure everything is completed in a timely manner
Communications
Travel to all store locations as needed.
Respond to all calls, emails and texts within company protocol
Promotes the Company’s Core Values
Travel Requirement 60% travel requirement a calendar year
Qualifications
Must be able to communicate well both verbally and in writing with all levels of personnel, management, and a variety of outside contacts
Strong organization skills and attention to detail and the ability to work independently with limited supervision are required
Strong analytical and problem‑solving skills
Proficient in Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
Experience with Epicor software preferred.
Must be able to work in a team environment and produce results in conjunction with fellow team members.
5+ years of sales experience in a retail environment
#J-18808-Ljbffr