Phiture
German Speaking Customer Support (ebikes) fully remote within Europe
Phiture, New Bremen, Ohio, United States
Overview
German-Speaking Customer Care – Bike Expert (Remote) Category: Customer Support / E-Mobility Location: Remote – Work From Home (Europe) Employment Type: Freelance / B2B Contract Languages Required: German (native/fluent), English (B2+) About The Role We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a
German-speaking Customer Care – Bike Expert
to join their fully remote team and provide high-quality support throughout the customer journey. This role suits someone who enjoys customer interaction, works well independently, and has a genuine interest in bikes, technology, and sustainable mobility.
Handle customer inquiries via email, chat, and occasional phone support
Advise customers on selecting the most suitable e-bike based on their needs
Provide accurate product information and personalized recommendations
Support customers with orders, deliveries, warranties, and after-sales queries
Collaborate with internal teams to resolve escalated cases
Maintain excellent service quality and customer satisfaction
Contribute ideas to improve customer experience and internal processes
Candidate Profile Required:
Ability to work as a freelancer or via own company (B2B cooperation)
Native or fluent German with strong written and verbal communication skills
English at B2 level or higher
Previous experience in customer support, service, or a customer-facing role
Comfortable working remotely and managing tasks independently
Strong problem-solving skills and customer-oriented mindset
Nice to have:
Interest or background in bikes, e-mobility, or tech products
Experience supporting customers in an e-commerce environment
Whats Offered
100% remote position – work from anywhere in Europe
Flexible working hours within a broad daily schedule
Freelance compensation with long-term collaboration potential
Product training and continuous support
Opportunity to work with a sustainability-driven, international team
Why Join? You will play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.
#J-18808-Ljbffr
German-Speaking Customer Care – Bike Expert (Remote) Category: Customer Support / E-Mobility Location: Remote – Work From Home (Europe) Employment Type: Freelance / B2B Contract Languages Required: German (native/fluent), English (B2+) About The Role We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a
German-speaking Customer Care – Bike Expert
to join their fully remote team and provide high-quality support throughout the customer journey. This role suits someone who enjoys customer interaction, works well independently, and has a genuine interest in bikes, technology, and sustainable mobility.
Handle customer inquiries via email, chat, and occasional phone support
Advise customers on selecting the most suitable e-bike based on their needs
Provide accurate product information and personalized recommendations
Support customers with orders, deliveries, warranties, and after-sales queries
Collaborate with internal teams to resolve escalated cases
Maintain excellent service quality and customer satisfaction
Contribute ideas to improve customer experience and internal processes
Candidate Profile Required:
Ability to work as a freelancer or via own company (B2B cooperation)
Native or fluent German with strong written and verbal communication skills
English at B2 level or higher
Previous experience in customer support, service, or a customer-facing role
Comfortable working remotely and managing tasks independently
Strong problem-solving skills and customer-oriented mindset
Nice to have:
Interest or background in bikes, e-mobility, or tech products
Experience supporting customers in an e-commerce environment
Whats Offered
100% remote position – work from anywhere in Europe
Flexible working hours within a broad daily schedule
Freelance compensation with long-term collaboration potential
Product training and continuous support
Opportunity to work with a sustainability-driven, international team
Why Join? You will play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.
#J-18808-Ljbffr