Customer Sales Guide

**Responsibilities of the Job (Or Better Known as, Your Next Destination)**This is not your typical sales role. As a **Customer Sales Guide**, you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process in-store, while maximizing every opportunity to close deals and exceed goals.* **Achieve and exceed sales targets** while delivering an iconic customer experience that keeps buyers coming back.* Take ownership of the **entire sales cycle**—from lead follow-up and engagement to test drives, paperwork, and purchase completion.* Confidently **present vehicles, highlight features, and match customers** with the right solution to close the sale.* Collaborate with managers and fellow Guides to deliver top performance and uphold **DT Way Standards**.* Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.* **Engage customers proactively**—make calls, set appointments, and educate buyers to keep the pipeline moving.* Support dealership operations, including **opening and closing responsibilities**.**What’s in it for you*** **Base pay plus uncapped, performance-based sales incentives**—the more you sell, the more you earn.* Be part of a **fast-paced, results-driven team** where high performers thrive.* The opportunity to build lasting customer relationships while accelerating your career in sales.**Knowledge, Skills and Abilities (The Good Stuff)*** Professional and persuasive communication skills; must have the **ability to close the sale** and handle customer requests* Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information* Must execute the highest **attention to detail** when assisting with the sale processes* Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes* Must **practice strict discretion** when dealing with sensitive information and account information* Must be comfortable **operating and parking vehicles** on and off the lot* Must be able to **work autonomously** and take ownership on assigned tasks* Must assure the highest level of **customer experience and satisfaction*** **Required at times to work a flexible schedule including mornings, evenings and Saturdays**.**Requirements (a.k.a. What You Need to Get the Job Done)*** High School Diploma or GED required; Associates or bachelors preferred.* **3+ years of related work experience** such as customer service, sales, or retail industry* **Valid driver’s license** and acceptable driving record for the previous 3 years* Must be at least 18 years of age* Ability to pass a drug test and a background check**Physical Demands:** The physical demands for this job.The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job position is designated as a **safety sensitive position.***This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.** **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.* **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.* **Growth Opportunities.** You grow, I grow, we all grow!

But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.* **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.* **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!* **Gratitude is Green.**

We offer competitive pay across the organization, because, well… money matters!* **Consistent Work Schedule.** We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.* **Teamwork, Makes the Dream Work.**

Be part of a winning team and get winning results.

Monthly bonus share, sales contests, and other perks to recognize a job well done.* **World Class Training and Development.** Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs. #J-18808-Ljbffr