System One
Customer Order Management Representative
System One, Nashville, Tennessee, United States, 37247
Customer Order Management Representative
Location: Nashville, TN
Pay Rate: $24 per hour
Work Arrangement: Hybrid
Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
Position Overview
The Customer Order Management Representative serves as the primary point of contact for assigned customer accounts, managing the full order lifecycle from entry to fulfillment. This role focuses on customer service and order management within a supply chain environment and is not a call center position. The ideal candidate is communicative, detail-oriented, and comfortable working closely with customers and internal teams.
Key Skills
Strong communication skills
Supply chain experience
Familiarity with Microsoft Excel
Responsibilities
Act as the single point of contact for assigned customer accounts
Manage the complete order lifecycle, including customer setup, order entry and modification, escalations, and logistics coordination
Ensure orders are processed and shipped according to agreed deadlines
Communicate regularly with customers, distribution centers, manufacturing plants, and cross-functional teams
Provide accurate documentation and ongoing status updates to customers
Resolve complex customer inquiries through research and deep understanding of internal systems and processes
Escalate issues as needed, ensuring complete documentation throughout the process
Maintain accurate records of all internal and external interactions in the appropriate systems
Ensure compliance with export policies and required shipping documentation
Act as liaison between customers and manufacturing or aftermarket teams for quality-related issues
Submit material or process non-conformance claims through the Quality Management System
Prepare and distribute standard and customized reports for internal teams and customers
Support customer visits at the local facility as needed
Understand and follow customer order management policies, procedures, and performance metrics
Support departmental goals and participate in continuous improvement initiatives
Participate in or lead process improvement projects
Qualifications
Minimum of 1 year of relevant experience in customer service, customer support, or customer order management
Basic understanding of supply chain operations
Experience with SOX compliance, credits, and debits
Knowledge of quality management systems preferred
Strong organizational and problem-solving skills
Ref: #193-Precision Oakridge
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Location: Nashville, TN
Pay Rate: $24 per hour
Work Arrangement: Hybrid
Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
Position Overview
The Customer Order Management Representative serves as the primary point of contact for assigned customer accounts, managing the full order lifecycle from entry to fulfillment. This role focuses on customer service and order management within a supply chain environment and is not a call center position. The ideal candidate is communicative, detail-oriented, and comfortable working closely with customers and internal teams.
Key Skills
Strong communication skills
Supply chain experience
Familiarity with Microsoft Excel
Responsibilities
Act as the single point of contact for assigned customer accounts
Manage the complete order lifecycle, including customer setup, order entry and modification, escalations, and logistics coordination
Ensure orders are processed and shipped according to agreed deadlines
Communicate regularly with customers, distribution centers, manufacturing plants, and cross-functional teams
Provide accurate documentation and ongoing status updates to customers
Resolve complex customer inquiries through research and deep understanding of internal systems and processes
Escalate issues as needed, ensuring complete documentation throughout the process
Maintain accurate records of all internal and external interactions in the appropriate systems
Ensure compliance with export policies and required shipping documentation
Act as liaison between customers and manufacturing or aftermarket teams for quality-related issues
Submit material or process non-conformance claims through the Quality Management System
Prepare and distribute standard and customized reports for internal teams and customers
Support customer visits at the local facility as needed
Understand and follow customer order management policies, procedures, and performance metrics
Support departmental goals and participate in continuous improvement initiatives
Participate in or lead process improvement projects
Qualifications
Minimum of 1 year of relevant experience in customer service, customer support, or customer order management
Basic understanding of supply chain operations
Experience with SOX compliance, credits, and debits
Knowledge of quality management systems preferred
Strong organizational and problem-solving skills
Ref: #193-Precision Oakridge
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.