Ultimate Staffing
Call Center Retention Specialist
Ultimate Staffing, San Diego, California, United States, 92101
Position Overview
Call Center Customer Service Rep, Retention Specialist
Location: North San Diego
Pay Rate: $22/hr, if bilingual and fluent Spanish $23/hr, we also offer performance incentives
Hours: Mon - Friday 7 - 4:30pm with some flex
Durations: Temp to hire! We are trying to grow our team
Ultimate Staffing Services is actively seeking a dedicated and customer-focused Call Center Retention Specialist to join their client's team. The ideal candidate will be responsible for ensuring customer satisfaction and retention through excellent service and support.
Responsibilities
Answer incoming calls from existing customers
Handle escalated customer concerns
Help customers use products and learn new features
Offer incentives to encourage repeat business
Respond to messages via email and chat
Help team members address customers
Process payments, returns, and refunds as needed
Qualifications
Education requirement is a High School Diploma or Equivalent
Over the phone customer service experience
Previous service experience handling escalated issues/ retention
CRM and strong technical skills to navigate software and document interations
Desire to grow! We are known for promotion from within
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated
Los Angeles county
, to the extent our customers
require
a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Call Center Customer Service Rep, Retention Specialist
Location: North San Diego
Pay Rate: $22/hr, if bilingual and fluent Spanish $23/hr, we also offer performance incentives
Hours: Mon - Friday 7 - 4:30pm with some flex
Durations: Temp to hire! We are trying to grow our team
Ultimate Staffing Services is actively seeking a dedicated and customer-focused Call Center Retention Specialist to join their client's team. The ideal candidate will be responsible for ensuring customer satisfaction and retention through excellent service and support.
Responsibilities
Answer incoming calls from existing customers
Handle escalated customer concerns
Help customers use products and learn new features
Offer incentives to encourage repeat business
Respond to messages via email and chat
Help team members address customers
Process payments, returns, and refunds as needed
Qualifications
Education requirement is a High School Diploma or Equivalent
Over the phone customer service experience
Previous service experience handling escalated issues/ retention
CRM and strong technical skills to navigate software and document interations
Desire to grow! We are known for promotion from within
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated
Los Angeles county
, to the extent our customers
require
a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.