Stuckey Automotive
Collision Center Customer Service Rep
Stuckey Automotive, Duncansville, Pennsylvania, United States, 16635
Customer Service Representative
To improve the customer experience at Stuckey Automotive Collision Center by providing complete customer concern resolution, and support to collision teams. Job Responsibilities: Greet customers, gather information, and assist in collision center process when needed Assist in payroll for all Techs accurately while deducting cost for painter and tech helpers Be the primary point of contact for incoming collision calls and answer phone calls before the third ring with a warm greeting Submit warranty for all OEM's (Ford, Subaru, Buick GMC, Mitsubishi) Responsible for ensuring all accounts receivables are no older than 30 days Work with rental car coordinator to ensure compliance Understand the Rome system and how to open and close repair orders as well as keeping scheduled work organized and calling assignments in CCC one Assist with all aspects of cashiering function Assist in other areas when asked by department manager Export repair order detail to Auto/Mate daily Prepare Auto/Mate purchase orders Reconcile accounts receivable schedule between Rome and Auto/Mate monthly Qualifications Skills/Requirements: Excellent customer service and communication skills Strong computer and internet skills Polished and professional appearance Must be willing to submit to and pass both a background check and drug test
To improve the customer experience at Stuckey Automotive Collision Center by providing complete customer concern resolution, and support to collision teams. Job Responsibilities: Greet customers, gather information, and assist in collision center process when needed Assist in payroll for all Techs accurately while deducting cost for painter and tech helpers Be the primary point of contact for incoming collision calls and answer phone calls before the third ring with a warm greeting Submit warranty for all OEM's (Ford, Subaru, Buick GMC, Mitsubishi) Responsible for ensuring all accounts receivables are no older than 30 days Work with rental car coordinator to ensure compliance Understand the Rome system and how to open and close repair orders as well as keeping scheduled work organized and calling assignments in CCC one Assist with all aspects of cashiering function Assist in other areas when asked by department manager Export repair order detail to Auto/Mate daily Prepare Auto/Mate purchase orders Reconcile accounts receivable schedule between Rome and Auto/Mate monthly Qualifications Skills/Requirements: Excellent customer service and communication skills Strong computer and internet skills Polished and professional appearance Must be willing to submit to and pass both a background check and drug test