Aston Carter
Investigator Support Coordinator
Fully remote $22/hr role. MUST be bilingual in Spanish and English. Shift - Tuesday - Saturday 10am - 7pm Description The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax. In more details you will be: Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays Updating the database with appropriate information and informing personnel of additional testing needs. Supporting sites and sponsor with project related questions via phone and email Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP Assisting and supporting in the implementation of global processes and procedures Tracking and reporting metrics as determined by management in the agreed timelines Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete Acting as a liaison for both internal and external clients Communicating investigator site needs when new policies or procedures are discussed Instilling a culture where patient safety is top priority Promptly addresses patient safety issues and escalates as needed for resolution Ensuring the investigators needs are explored prior to implementation of new processes and procedures Note: Shift is Tuesday - Saturday 10am - 7pm EST. This is fully remote position. Additional Skills & Qualifications What were looking for: Customer service skills Self-motivated with strong verbal skills Attention to detail and good organizational skills Ability to handle multiple tasks and multiple distractions while maintaining a professional manner Adaptability skills Problem solving skills Being a team player with an ability to work independently Fluency in English Spanish. Experience in the pharmaceutical industry is an advantage Education requirements: High school diploma with 2 years customer service experience over the phone Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 12, 2026.
Fully remote $22/hr role. MUST be bilingual in Spanish and English. Shift - Tuesday - Saturday 10am - 7pm Description The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax. In more details you will be: Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays Updating the database with appropriate information and informing personnel of additional testing needs. Supporting sites and sponsor with project related questions via phone and email Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP Assisting and supporting in the implementation of global processes and procedures Tracking and reporting metrics as determined by management in the agreed timelines Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete Acting as a liaison for both internal and external clients Communicating investigator site needs when new policies or procedures are discussed Instilling a culture where patient safety is top priority Promptly addresses patient safety issues and escalates as needed for resolution Ensuring the investigators needs are explored prior to implementation of new processes and procedures Note: Shift is Tuesday - Saturday 10am - 7pm EST. This is fully remote position. Additional Skills & Qualifications What were looking for: Customer service skills Self-motivated with strong verbal skills Attention to detail and good organizational skills Ability to handle multiple tasks and multiple distractions while maintaining a professional manner Adaptability skills Problem solving skills Being a team player with an ability to work independently Fluency in English Spanish. Experience in the pharmaceutical industry is an advantage Education requirements: High school diploma with 2 years customer service experience over the phone Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 12, 2026.