Affinia Healthcare
Health Outreach Worker (Bilingual)
Affinia Healthcare, Saint Louis, Missouri, United States, 63146
Health Outreach Worker (Bilingual)
Position Summary
Perform the duties required to manage the front desk operations in the service area/health center. Provide excellent service to patients and visitors by answering phones, providing clinic information, scheduling exit appointments and referrals to specialty clinics. Monitor patient flow and assist with patient requests, problems, and concerns. Assist with tracking and data collection.
Position Qualification Requirements
Education:
High School graduate or equivalent.
Experience:
One (1) year experience as a receptionist in a doctor’s office, clinic, or similar setting.
Transportation Requirement:
None.
License(s)/Certification(s) Required:
CPR Certification Required.
Skills and Abilities
Must be fluent in English and other languages especially in speaking, reading, and writing.
Enthusiastic, friendly, discreet, and professional demeanor.
Excellent customer relation skills.
Excellent organizational and written/verbal communication skills.
Good computer skills including use of Microsoft Word, Excel, and Outlook.
Ability to multitask and work cohesively in a fast‑paced office environment.
Ability to work in an open waiting room environment, balancing answering phones and attending to waiting room situations.
Essential Functions
Answer telephone calls in a professional and timely manner. Triage difficult calls, situations, and cases to direct to the appropriate party and/or take clear and concise messages.
Handle patient scheduling throughout the organization. Assist in notifying patients of confirmations, changes, and cancellations.
Monitor waiting area and patient flow. Maintain a professional front desk and area.
Provide clients with information regarding clinic services and update signage in the clinical area.
Assist with coordination of client referrals.
Arrange patient transportation and interpreters as needed.
Assist clinic staff by faxing, scanning, receiving incoming information, distributing mail, and provide backup support to the receptionist as required.
Perform other duties as required.
Marginal Functions Attend agency meetings as indicated. Assist in resolving patient complaints.
Other Information NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT.
NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES.
Equal Opportunity Statement AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS.
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Position Qualification Requirements
Education:
High School graduate or equivalent.
Experience:
One (1) year experience as a receptionist in a doctor’s office, clinic, or similar setting.
Transportation Requirement:
None.
License(s)/Certification(s) Required:
CPR Certification Required.
Skills and Abilities
Must be fluent in English and other languages especially in speaking, reading, and writing.
Enthusiastic, friendly, discreet, and professional demeanor.
Excellent customer relation skills.
Excellent organizational and written/verbal communication skills.
Good computer skills including use of Microsoft Word, Excel, and Outlook.
Ability to multitask and work cohesively in a fast‑paced office environment.
Ability to work in an open waiting room environment, balancing answering phones and attending to waiting room situations.
Essential Functions
Answer telephone calls in a professional and timely manner. Triage difficult calls, situations, and cases to direct to the appropriate party and/or take clear and concise messages.
Handle patient scheduling throughout the organization. Assist in notifying patients of confirmations, changes, and cancellations.
Monitor waiting area and patient flow. Maintain a professional front desk and area.
Provide clients with information regarding clinic services and update signage in the clinical area.
Assist with coordination of client referrals.
Arrange patient transportation and interpreters as needed.
Assist clinic staff by faxing, scanning, receiving incoming information, distributing mail, and provide backup support to the receptionist as required.
Perform other duties as required.
Marginal Functions Attend agency meetings as indicated. Assist in resolving patient complaints.
Other Information NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT.
NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES.
Equal Opportunity Statement AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS.
#J-18808-Ljbffr