VitalSource Technologies LLC
Customer Success Specialist
VitalSource Technologies LLC, Houston, Texas, United States, 77246
VitalSource®, is hiring a Customer Success Specialist to contribute to our Customer Success team based in Houston, Texas. Please note: Only candidates who currently reside in Houston, Texas will be considered for this position. This role involves a hybrid work arrangement, combining remote work with regular in‑person visits. The position requires travel to assigned campuses approximately 2–3 days per week, with extended presence during peak periods.
As a Campus Success Specialist, you’ll be the trusted on‑site ambassador for our course materials program and bookstore operations at designated partner institutions. In this pivotal role, you’ll combine your customer service expertise, relationship‑building skills, and confident public speaking abilities to support and enhance the student experience. While working closely with a Strategic Customer Success Manager, you’ll play a key role in ensuring the success and smooth operation of our campus partnerships.
Key Responsibilities Program & Campus Support
Serve as the on‑campus frontline representative for the course materials affordability and access program
Address basic program related inquiries, including general inquiries regarding faculty adoptions, student access, and logistics
Conduct AEM/CSM provided basic faculty training on the course material adoption platform and processes
Operational Oversight
Coordinate onsite activity with third‑party fulfillment partner during distribution periods, including material receiving, inventory, and student distribution
Monitor quality and escalate any issues to the CSM
Maintain a visible and supportive presence during high‑traffic periods
Track and report on key metrics including student interactions, training sessions, and distribution progress
Outreach & Engagement
Represent VitalSource at campus events (e.g., orientations, tabling events, resource fairs)
Collect & summarize real‑time feedback from students, faculty, and staff
Assist in executing on‑campus components of marketing and awareness campaigns
Ensure signage and informational materials are current and placed appropriately across campus
Build and maintain positive working relationships with campus departments (e.g., bookstore, IT, student services)
Coordinate with CSM and Marketing team and help execute on‑campus components of marketing and communication plan
Other Duties
Provide occasional support to other internal teams (e.g., Adoptions Enablement, Customer Enablement, etc.)
Assist with special projects or cross‑functional campus initiatives
Identify opportunities to improve on‑campus processes and engagement
Other duties as assigned
Required Qualifications
1–2 years in a customer‑facing or support role; experience in higher education or bookstore operations is a plus
Technical Skills
Proficiency using technology and digital customer relationship management tools for tracking and reporting, Microsoft Office Suite
Strong analytical, problem‑solving, and decision‑making skills
Experience managing relationships
Soft Skills & Competencies
Strong communication and collaboration skills across multiple channels (email, Slack, video conferencing, in‑person)
Strong public speaking and presentation skills
Problem‑solving mindset and conflict resolution skills
Ability to take initiative and work independently
Knowledge and understanding of higher education environments, ideally in student services or academic support
Salary Range $46,000 to $57,500
What We Offer
Culture: Collaborative, Inclusive, and Mission‑driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well‑rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 1 company holiday, and 3 personal days
Flexibility: Flexible work schedules and remote capabilities (by team) – feel free to skip the commute and hit your deadlines from home
Wellness: Opportunities for fitness challenges and rewards
Who We Are VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/ and follow us on LinkedIn.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work‑related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish
#J-18808-Ljbffr
As a Campus Success Specialist, you’ll be the trusted on‑site ambassador for our course materials program and bookstore operations at designated partner institutions. In this pivotal role, you’ll combine your customer service expertise, relationship‑building skills, and confident public speaking abilities to support and enhance the student experience. While working closely with a Strategic Customer Success Manager, you’ll play a key role in ensuring the success and smooth operation of our campus partnerships.
Key Responsibilities Program & Campus Support
Serve as the on‑campus frontline representative for the course materials affordability and access program
Address basic program related inquiries, including general inquiries regarding faculty adoptions, student access, and logistics
Conduct AEM/CSM provided basic faculty training on the course material adoption platform and processes
Operational Oversight
Coordinate onsite activity with third‑party fulfillment partner during distribution periods, including material receiving, inventory, and student distribution
Monitor quality and escalate any issues to the CSM
Maintain a visible and supportive presence during high‑traffic periods
Track and report on key metrics including student interactions, training sessions, and distribution progress
Outreach & Engagement
Represent VitalSource at campus events (e.g., orientations, tabling events, resource fairs)
Collect & summarize real‑time feedback from students, faculty, and staff
Assist in executing on‑campus components of marketing and awareness campaigns
Ensure signage and informational materials are current and placed appropriately across campus
Build and maintain positive working relationships with campus departments (e.g., bookstore, IT, student services)
Coordinate with CSM and Marketing team and help execute on‑campus components of marketing and communication plan
Other Duties
Provide occasional support to other internal teams (e.g., Adoptions Enablement, Customer Enablement, etc.)
Assist with special projects or cross‑functional campus initiatives
Identify opportunities to improve on‑campus processes and engagement
Other duties as assigned
Required Qualifications
1–2 years in a customer‑facing or support role; experience in higher education or bookstore operations is a plus
Technical Skills
Proficiency using technology and digital customer relationship management tools for tracking and reporting, Microsoft Office Suite
Strong analytical, problem‑solving, and decision‑making skills
Experience managing relationships
Soft Skills & Competencies
Strong communication and collaboration skills across multiple channels (email, Slack, video conferencing, in‑person)
Strong public speaking and presentation skills
Problem‑solving mindset and conflict resolution skills
Ability to take initiative and work independently
Knowledge and understanding of higher education environments, ideally in student services or academic support
Salary Range $46,000 to $57,500
What We Offer
Culture: Collaborative, Inclusive, and Mission‑driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well‑rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 1 company holiday, and 3 personal days
Flexibility: Flexible work schedules and remote capabilities (by team) – feel free to skip the commute and hit your deadlines from home
Wellness: Opportunities for fitness challenges and rewards
Who We Are VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/ and follow us on LinkedIn.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work‑related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish
#J-18808-Ljbffr