Zendesk
Overview
AI Specialist, Customer Success (Scaled) The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using Zendesk AI solutions. The objective is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents. This role works across a customer’s organization, from CXO-level to senior customer experience leaders, administrators, and ProdDev teams. To achieve these goals, the mission of the AI Specialist team is to drive AI adoption through outcome-driven engagement, be the AI specialist partner in Success for the Customer Success organization, and collaborate with Customer Success, Professional Services, and ProdDev to ensure customers realize value with AI.
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AI Specialist, Customer Success (Scaled) The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using Zendesk AI solutions. The objective is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents. This role works across a customer’s organization, from CXO-level to senior customer experience leaders, administrators, and ProdDev teams. To achieve these goals, the mission of the AI Specialist team is to drive AI adoption through outcome-driven engagement, be the AI specialist partner in Success for the Customer Success organization, and collaborate with Customer Success, Professional Services, and ProdDev to ensure customers realize value with AI.
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