Agility Talent, LLC
Customer Success Implementation Specialist
Agility Talent, LLC, New York, New York, us, 10261
Overview
About our Client:
Our client is a high growth SaaS platform for enterprise clients with a focus on change management, learning and training. They are currently building out their NYC office and offer a fun office environment, full benefits, matching 401k, and more. They are well funded and this is an amazing opportunity to get in early and make an impact!
About the Role:
The
Customer Success Implementation Specialist
will join the Customer Success team. The position puts you on the front line of customer technical support – you will be in charge of managing the support work (analyze and prioritize), handle complicated troubleshooting scenarios and escalated tickets.
Responsibilities
Serve as a support point of contact for portfolio of customers, handling ongoing requests and trouble tickets.
Learn customer technical and business environment that will be relevant to the success of the solution implementation.
Track and monitor customers health – Proactively monitor customers application and verify overall health and performance of designed solution.
New feature implementation – Assist Customer Success project managers in implementing application set up according to design specification
Applications expert – Become an expert in all aspects of application portfolio, assisting other company employees in maximizing the abilities of the application.
Train the customer on the self-service aspects of the application.
Qualifications
2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI.
Ability to articulate messages clearly guide of customers.
Experience in SQL.
Experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.).
Experience in systems integration (Plus).
Strong team player but still a self-starter.
Strong analytical skills.
Excellent troubleshooting capabilities.
Eager to learn with effective self-learning skills.
Excellent verbal and written communication skills.
Compensation Compensation: base + competitive employee benefits 100% paid
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Our client is a high growth SaaS platform for enterprise clients with a focus on change management, learning and training. They are currently building out their NYC office and offer a fun office environment, full benefits, matching 401k, and more. They are well funded and this is an amazing opportunity to get in early and make an impact!
About the Role:
The
Customer Success Implementation Specialist
will join the Customer Success team. The position puts you on the front line of customer technical support – you will be in charge of managing the support work (analyze and prioritize), handle complicated troubleshooting scenarios and escalated tickets.
Responsibilities
Serve as a support point of contact for portfolio of customers, handling ongoing requests and trouble tickets.
Learn customer technical and business environment that will be relevant to the success of the solution implementation.
Track and monitor customers health – Proactively monitor customers application and verify overall health and performance of designed solution.
New feature implementation – Assist Customer Success project managers in implementing application set up according to design specification
Applications expert – Become an expert in all aspects of application portfolio, assisting other company employees in maximizing the abilities of the application.
Train the customer on the self-service aspects of the application.
Qualifications
2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI.
Ability to articulate messages clearly guide of customers.
Experience in SQL.
Experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.).
Experience in systems integration (Plus).
Strong team player but still a self-starter.
Strong analytical skills.
Excellent troubleshooting capabilities.
Eager to learn with effective self-learning skills.
Excellent verbal and written communication skills.
Compensation Compensation: base + competitive employee benefits 100% paid
#J-18808-Ljbffr