Remoteworldwide
Client Support Specialist (Workplaces - B2B)
Remoteworldwide, Los Angeles, California, United States, 90079
Client Support Specialist (Workplaces - B2B)
Posted: 27/11/2025
Anywhere in the world Remote Mid-level About the Role Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.
This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
Responsibilities
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and elevate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations
Work cross‑functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Success Factors
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long‑term solutions for customers
High Accountability – We value people who hold themselves to high standards and consistently deliver results
Qualifications
Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively
No specific degree required—we care about what you can do, not just what’s on your résumé
Why Join Clipboard Health?
100% Remote – Always. Work from anywhere in the world
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials
Opportunity to make a significant impact with our workplace customers
System Requirements To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS)
Minimum 20 Mbps wired internet connection
Wired headset for clear communication
A quiet, distraction-free workspace
Stable power and internet connectivity
Working Hours Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:
1.5 hours of daily break time
We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You’ll be asked to confirm the hours you’re available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.
If your availability aligns with current needs, you will be in consideration to move forward with the hiring process
If your availability does not align with current needs, we will contact you if and when your preferred schedules become available
Weekend availability is required. If you’re not available on weekends this may not be the right time to apply
Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.
#J-18808-Ljbffr
Anywhere in the world Remote Mid-level About the Role Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.
This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
Responsibilities
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and elevate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations
Work cross‑functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Success Factors
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long‑term solutions for customers
High Accountability – We value people who hold themselves to high standards and consistently deliver results
Qualifications
Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively
No specific degree required—we care about what you can do, not just what’s on your résumé
Why Join Clipboard Health?
100% Remote – Always. Work from anywhere in the world
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials
Opportunity to make a significant impact with our workplace customers
System Requirements To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS)
Minimum 20 Mbps wired internet connection
Wired headset for clear communication
A quiet, distraction-free workspace
Stable power and internet connectivity
Working Hours Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:
1.5 hours of daily break time
We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You’ll be asked to confirm the hours you’re available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.
If your availability aligns with current needs, you will be in consideration to move forward with the hiring process
If your availability does not align with current needs, we will contact you if and when your preferred schedules become available
Weekend availability is required. If you’re not available on weekends this may not be the right time to apply
Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.
#J-18808-Ljbffr