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Bob Maxey Ford

Service Advisor

Bob Maxey Ford, Detroit, Michigan, United States, 48228

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At Bob Maxey Auto Group, we strive to conduct our business as a well‑respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Bob Maxey is absolutely critical to our success. Our promise is to keep delivering the same award‑winning service and value that our community has come to expect from our dealership group throughout the years.

**Estimated Salary Range $50,000-$90,000**

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Discounts on products and services

RESPONSIBILITIES

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance based on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

REQUIREMENTS

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Above‑average energy level

A desire for a long‑term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

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