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Spade Recruiting

Customer Service Rep - WFH

Spade Recruiting, Dallas, Texas, United States, 75215

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For more than six decades , our organization has proudly served as the only 100% union-labeled supplemental benefits provider in the world , partnering with over 40,000 labor unions and associations

throughout North America and beyond. Our focus is simple: we help hardworking individuals and their families access supplemental and permanent benefit programs

that safeguard their income, health, and financial security —especially when traditional workplace coverage changes, reduces, or ends.

We exist to make a real and lasting impact

on the lives of everyday people. Our foundation is built on integrity, transparency, and genuine care . Every interaction—whether we’re guiding a family through their options or finalizing their benefit documentation—is handled with professionalism and empathy. Our team takes pride in ensuring each member receives a smooth, supportive, and trustworthy experience from start to finish.

Your Role As part of our growing team, you’ll work directly with union members who have requested information about their available benefits. Your responsibility is to help them clearly understand their options, answer their questions, and make sure they feel confident in the decisions they make for themselves and their families.

Day-to-day responsibilities include:

Managing inbound and outbound communications

with union members who have expressed interest in benefit information

Scheduling and leading virtual consultations

to review available programs

Providing accurate explanations

of benefits, eligibility requirements, and enrollment details

Completing and verifying applications, forms, and supporting documentation

Maintaining organized digital records

while ensuring accuracy and compliance

Engaging in continuous training, mentorship, and personal development programs

Collaborating with team members and leadership to uphold consistent service standards

This is a remote position , allowing you to work from anywhere with a reliable internet connection. You’ll have full access to modern tools, structured systems, and a leadership team committed to your ongoing success.

Who We’re Looking For This opportunity is ideal for individuals who take pride in helping others, value professionalism, and enjoy working in a structured yet flexible environment.

We’re seeking candidates who demonstrate:

Exceptional communication and listening skills

A professional, courteous, and patient demeanor

Strong organizational and time-management abilities

Dependability and attention to detail

A positive attitude and eagerness to learn new skills

Comfort with basic computer applications and online meeting tools

A collaborative spirit and ability to work well with others

Legal authorization to work in the U.S. or Canada

Prior experience working directly with people is an asset, but not required— full training is provided

to ensure your success.

What You’ll Gain We’re committed to supporting the people who make our mission possible. Our company culture is built around growth, flexibility, and recognition , ensuring that every team member has the opportunity to thrive.

Comprehensive benefits package

after onboarding

100% remote work

— complete flexibility to work from home

Flexible scheduling

for better work-life balance

Ongoing professional development and career advancement

opportunities

Comprehensive training program

with continuous mentorship

Annual incentive trips

to destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team members

We equip you with all the tools, training, and guidance you need to succeed—while giving you the freedom to build a career that aligns with your lifestyle and goals.

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