West Side Federation For Senior And Supportive Housing Inc
Property Manager - Independence House
West Side Federation For Senior And Supportive Housing Inc, New York, New York, us, 10261
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‑based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‑income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH currently owns and operates nearly 2,200 units in 28 buildings located in Manhattan and the Bronx.
Responsibilities The Property Manager reports to the Deputy Director/Chief Operating Officer and is responsible for the smooth and safe operation of buildings owned and operated by WSFSSH. The Property Manager is responsible for staff supervision, operating the property within the budget, facility maintenance, compliance, resident relations, and working with our social service team to keep our residents stably housed.
Staff Supervision
Supervise the maintenance, administrative and front desk staffs. Note: The front desk is staffed 24 hours/day, 7 days/week.
Establish and monitor staff schedules; monitor time and leave issues; provide for substitutes if staff are unable to work a given shift; sign off each week on staff time sheets
Budget
Provide input to CFO and Deputy Director to establish annual operating budgets
Operate buildings within the prescribed budgets
Collect and deposit monthly rent
Oversee petty cash
Maintain resident information including move‑ins and move‑outs, rent changes, subsidy changes, and rent payments in the RealPage system
Facility Maintenance
Implement and/or supervise ordering of supplies in consultation with the building superintendent and the WSFSSH Director of Facilities
Review and approve all Purchase Orders
Maintain active relationships with service contractors who provide maintenance on building equipment
Maintain accurate records, tracking service and performance of equipment
Maintain active communication with the WSFSSH Director of Facilities to sustain a healthy, efficient, and safe building. Adequately and accurately report on and address building related issues in a timely fashion.
Assure that the buildings, sidewalks and alleys are clean and well‑maintained
Assure compliance with the fire safety regulations including routine fire drills and inspection of fire safety equipment
Assure that all required licenses, operating certificates, etc., are current.
Conduct annual inspections, arrange for routine painting and repair work
Regularly review and implement sustainable practices within the building
Monitor progress of work orders
Implement emergency procedures as necessary
Social Service Team Model
Act as a liaison with the Social Services Department, meet weekly, make referrals to Social Services as appropriate, collaborate with Social Service team on leaseup of new units, negotiate and respond to grievances in consultation with Social Services as appropriate
With input from Social Services team, initiate and oversee collection actions and holdover proceedings as necessary
Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
Compliance
Maintain good relations with oversight agencies including but not limited to HPD, HDC, NYCHA, HUD, DHS and Tax Credit Investors/Syndicators
Oversee income certification and verification and ensure compliance with Rent Stabilization, LIHTC, HUD, HCR, HDC, HPD, HOME, HHAP, Shelter plus Care, Mitchell Lama, regulatory agreements, partnership agreements, and rental subsidy contracts
Oversee leaseup of vacant units in compliance fair housing marketing, tenant selection plans, tenant applications, agency regulated lotteries, and referral programs including but not limited to DHS
Resident Relations
Assist new residents with move‑in and orientation to the building and community
Protect resident rights at all times
Develop 1:1 relationships with residents
Monitor resident satisfaction with building staff
Assure a safe, personalized environment which meets resident and regulatory needs
Work cohesively and supportively with all members of the WSFSSH staff to establish and maintain a high level of respect and care for residents
Other
Attend training sessions and conferences as required for enhancement of job skill
Submit all required reports in a complete and timely manner
Assist with other duties as directed
Required Experience with and knowledge of
Housing subsidy programs including but not limited to Section 8 (project based and tenant based vouchers), Section 9, NY/NY I, II, III, LIHTC, Mitchell Lama, SCRIE, DRIE, NY 15/15, ESSHI, HOME, HHAP
Marketing requirements of aforementioned subsidy programs
Rent increase requests to HPD, NYCHA, SCRIE and DRIE as applicable
Addressing tenant and subsidy arrears
Shepherding cases through housing court
Rent stabilization and the rent registration process
Advanced or strong knowledge of Excel, Word, Outlook, and Teams.
Facility with RealPage property management system or similar
Qualifications
Undergraduate Degree
At least four years’ experience in property management or related activity
Ability to read and write in the English language
Fluency in Spanish helpful
Ability to communicate with people of diverse backgrounds
Experience working with persons who have experienced homelessness, persons with histories of substance abuse, and/or persons living with serious and persistent mental illness, preferred
Strong leadership skills with a proven track record for creating and maintaining positive and mindful change
Ability to work well under pressure and meet deadlines
Excellent communication with senior management
Team‑oriented outlook
Able to interact tactfully with staff, residents, visitors, vendors, inspectors and work cooperatively with building manager and outside consultants.
Able to make independent decisions and handle stressful situations when circumstance warrants
Able to perform job responsibilities
WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.
#J-18808-Ljbffr
Responsibilities The Property Manager reports to the Deputy Director/Chief Operating Officer and is responsible for the smooth and safe operation of buildings owned and operated by WSFSSH. The Property Manager is responsible for staff supervision, operating the property within the budget, facility maintenance, compliance, resident relations, and working with our social service team to keep our residents stably housed.
Staff Supervision
Supervise the maintenance, administrative and front desk staffs. Note: The front desk is staffed 24 hours/day, 7 days/week.
Establish and monitor staff schedules; monitor time and leave issues; provide for substitutes if staff are unable to work a given shift; sign off each week on staff time sheets
Budget
Provide input to CFO and Deputy Director to establish annual operating budgets
Operate buildings within the prescribed budgets
Collect and deposit monthly rent
Oversee petty cash
Maintain resident information including move‑ins and move‑outs, rent changes, subsidy changes, and rent payments in the RealPage system
Facility Maintenance
Implement and/or supervise ordering of supplies in consultation with the building superintendent and the WSFSSH Director of Facilities
Review and approve all Purchase Orders
Maintain active relationships with service contractors who provide maintenance on building equipment
Maintain accurate records, tracking service and performance of equipment
Maintain active communication with the WSFSSH Director of Facilities to sustain a healthy, efficient, and safe building. Adequately and accurately report on and address building related issues in a timely fashion.
Assure that the buildings, sidewalks and alleys are clean and well‑maintained
Assure compliance with the fire safety regulations including routine fire drills and inspection of fire safety equipment
Assure that all required licenses, operating certificates, etc., are current.
Conduct annual inspections, arrange for routine painting and repair work
Regularly review and implement sustainable practices within the building
Monitor progress of work orders
Implement emergency procedures as necessary
Social Service Team Model
Act as a liaison with the Social Services Department, meet weekly, make referrals to Social Services as appropriate, collaborate with Social Service team on leaseup of new units, negotiate and respond to grievances in consultation with Social Services as appropriate
With input from Social Services team, initiate and oversee collection actions and holdover proceedings as necessary
Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
Compliance
Maintain good relations with oversight agencies including but not limited to HPD, HDC, NYCHA, HUD, DHS and Tax Credit Investors/Syndicators
Oversee income certification and verification and ensure compliance with Rent Stabilization, LIHTC, HUD, HCR, HDC, HPD, HOME, HHAP, Shelter plus Care, Mitchell Lama, regulatory agreements, partnership agreements, and rental subsidy contracts
Oversee leaseup of vacant units in compliance fair housing marketing, tenant selection plans, tenant applications, agency regulated lotteries, and referral programs including but not limited to DHS
Resident Relations
Assist new residents with move‑in and orientation to the building and community
Protect resident rights at all times
Develop 1:1 relationships with residents
Monitor resident satisfaction with building staff
Assure a safe, personalized environment which meets resident and regulatory needs
Work cohesively and supportively with all members of the WSFSSH staff to establish and maintain a high level of respect and care for residents
Other
Attend training sessions and conferences as required for enhancement of job skill
Submit all required reports in a complete and timely manner
Assist with other duties as directed
Required Experience with and knowledge of
Housing subsidy programs including but not limited to Section 8 (project based and tenant based vouchers), Section 9, NY/NY I, II, III, LIHTC, Mitchell Lama, SCRIE, DRIE, NY 15/15, ESSHI, HOME, HHAP
Marketing requirements of aforementioned subsidy programs
Rent increase requests to HPD, NYCHA, SCRIE and DRIE as applicable
Addressing tenant and subsidy arrears
Shepherding cases through housing court
Rent stabilization and the rent registration process
Advanced or strong knowledge of Excel, Word, Outlook, and Teams.
Facility with RealPage property management system or similar
Qualifications
Undergraduate Degree
At least four years’ experience in property management or related activity
Ability to read and write in the English language
Fluency in Spanish helpful
Ability to communicate with people of diverse backgrounds
Experience working with persons who have experienced homelessness, persons with histories of substance abuse, and/or persons living with serious and persistent mental illness, preferred
Strong leadership skills with a proven track record for creating and maintaining positive and mindful change
Ability to work well under pressure and meet deadlines
Excellent communication with senior management
Team‑oriented outlook
Able to interact tactfully with staff, residents, visitors, vendors, inspectors and work cooperatively with building manager and outside consultants.
Able to make independent decisions and handle stressful situations when circumstance warrants
Able to perform job responsibilities
WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.
#J-18808-Ljbffr