Acrisure is hiring: Senior Employee Relations Specialist in Grand Rapids

Senior Employee Relations Specialist Apply for the Senior Employee Relations Specialist role at Acrisure . Acrisure is a global Fintech leader that combines the best of humans and high‑tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Responsibilities: Conduct thorough, effective and impartial investigations in response to complex and sensitive employee‑related issues, complaints and grievances such as harassment, discrimination, retaliation, hostile work environment, and other violations of rules, regulations, policies and procedures. The Senior level ER Specialist will have the proven ability to independently and effectively facilitate a broad range of cases and investigations, including highly complex matters. Ensure consistent interpretation and application of Acrisure policies and practices in investigations and related matters. Serve as the primary point of contact for assigned investigations and collaborate/coordinate with necessary stakeholders (including Legal where needed) throughout the process and communicate regularly regarding pending investigations. Utilize effective interviewing and documentation strategies & techniques. Expert ability to synthesize multiple data points, identify patterns, corroborate facts and prepare concise written reports and summaries of findings detailing the factual outcome of the investigation and make well‑supported recommendations on specific actions, countermeasures, operational improvements and risk mitigation. Advise concerned parties of report findings appropriately, and track completion of agreed‑upon actions to a thorough completion of each case. Provide guidance and assist with the development and delivery of appropriate performance feedback and/or action plans including corrective/disciplinary documents and actions. Liaise with relevant legal, HR, business and other stakeholders to develop and convey all HR‑related concerns resulting from investigations and provide guidance in addressing employee relations issues, ensuring compliance with company policies and applicable laws and regulations. Maintain a repository of accurate case‑relevant material in alignment with the Acrisure Confidentiality and Data Retention Policies and applicable legislative requirements, utilizing designated case management tools/processes effectively. Provide guidance and support to HR Business Partners, managers, more junior Employee Relations Specialist(s) and others as needed. Maintain advanced knowledge of applicable employment laws, regulations and industry best practices related to employee relations, making recommendations for policy updates or changes as necessary. May collaborate with cross‑functional teams, including Legal, HR and other stakeholders, as needed to develop and implement effective employee relations educational material, strategies, policies and/or procedures. May provide other policy, compliance and regulatory functions as assigned. Requirements: Strong conflict resolution and mediation skills, with the ability to remain impartial and objective. Experience preparing effective written reports with summaries of findings and appropriate recommendations. Strong analytical skills with the ability to effectively collect and synthesize data and information from disparate sources to make investigative findings and recommendations for remediation of issues. Exceptional problem‑solving skills with proven interpretive, evaluative and constructive thinking abilities, along with strong logical and deductive reasoning abilities. Excellent interpersonal and communication skills (both written and verbal), with the ability to present salient facts, guidance and recommendations, and communicate effectively at all levels of the company. Strong time management and organisational skills, with the ability to prioritise and manage high‑volume workloads and competing tasks simultaneously. Experience in developing and/or delivering training material and/or programmes related to employee relations and compliance. Proven ability to think strategically and effectively work across a complex, matrixed organisation. Ability to handle sensitive and confidential information with integrity and maintain strict confidentiality. Education & Experience: Master’s degree preferred. Bachelor’s degree in HR, Business, Management or equivalent practical experience required. PHR or SHRM‑CP or SHRM‑SCP preferred. Advanced knowledge of labour laws, employment regulations, HR best practices and their application in an operating environment required. 5–7 years of relevant Employee Relations/Investigations experience gained in either an HR Business Partner role, Employee Relations role, applicable HR leadership or equivalent experience practising employment law. Multi‑state experience preferred. Workday experience a plus. Strong working knowledge of HRIS systems and proficiency in Microsoft Office Suite. Location: Grand Rapids, MI. Candidates should be comfortable with an on‑site presence within the South division or other locations to support collaboration, team leadership and cross‑functional partnership. Benefits and Perks Competitive compensation Flexible vacation policy and paid holidays, plus paid sick time off Medical, Dental, Vision and Disability insurance (short‑term and long‑term), Pet insurance Employee‑paid supplemental insurance options Company‑paid group life insurance Employee Assistance Program (EAP) and Calm App subscription Vested 401(k) with company match and financial wellness programmes FSA, HSA and commuter benefits options Paid maternity leave, paid paternity leave and fertility benefits Career growth and learning …and so much more! Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, colour, religion, sex, national origin, disability or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud Notice: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. #J-18808-Ljbffr