Danos
Employee Engagement & Events Team Member
The Employee Engagement & Events team is seeking a part-time, customer-focused professional to support employee ticket distribution and engagement initiatives. This role is highly employee-facing and serves as a key point of contact for internal partners, ensuring ticket requests are handled professionally, accurately, and on time.
The ideal candidate is dependable, detail-oriented, and service-oriented, with strong listening skills and clear verbal and written communication. While basic tracking and reporting are required, the primary focus of this role is delivering a consistent, high-quality employee experience.
Responsibilities
- Serve as a primary point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines.
- Communicate clearly and professionally with employees via email, phone, and in-person interactions.
- Distribute and track usage of tickets for local and regional events, including but not limited to: Houston Livestock Show and Rodeo Houston, Astros events, Colorado Rockies, and Midland Rockhounds.
- Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail.
- Actively listen to employee questions or concerns and respond appropriately, escalating issues when needed.
- Maintain a positive, responsive, and service-oriented experience for all employee interactions.
- Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools.
- Ensure timely updates to tracking records to support accountability and internal reporting.
- Assist with basic reporting related to ticket usage, employee participation, and inventory levels.
- Identify recurring questions, issues, or process gaps and communicate them to support continuous improvement.
Qualifications
- Demonstrated customer service experience in a customer-facing role required.
- Experience supporting metrics, dashboards, or engagement reporting in an administrative or customer-service environment.
- Basic proficiency in Excel, including data entry and maintaining organized tracking records.
- Must be okay with working part-time role and have consistent availability Monday through Friday, 12:00 p.m. 6:00 p.m.
- Occasional evening or weekend availability may be required based on event schedules.
- High school diploma or GED equivalent required.
- Must meet conditional job offer requirements including background check, drug test (Hair follicle), agility /fit for duty.