Conduent State & Local Solutions, Inc
Customer Service Agent
Conduent State & Local Solutions, Inc, Cibolo, Texas, United States, 78108
At Conduent, we are dedicated to delivering vital services and solutions for Fortune 100 companies and over 500 governments, making a significant impact on our clients' success and enhancing the lives of millions. Join us in a culture that values individuality and excellence.
Customer Service Agent - Onsite in San Antonio, TX
Address: 2822 General Hudnell Dr. San Antonio, TX
Are you motivated by helping others and providing outstanding service? We're looking for passionate individuals to become the initial contact for our client's customers. Enjoy paid training, a competitive hourly wage of
$15/hr , and various incentives and benefits that empower you to make a positive difference every day. What We Offer: Full-Time Employment:
Enjoy a dependable schedule with stability. Competitive Pay:
Start at
$15/hr . Shift Differentials:
Earn an extra $1.50 per hour for evening shifts (6 PM-6 AM weekdays) and $1.00 extra per hour for weekend shifts (6 AM-6 PM). Paid Training & Overtime:
Receive comprehensive training to excel and opportunities for overtime. Incentive Plan:
Potential to earn up to an additional $350 per month after training based on performance metrics. Career Growth:
Opportunities to advance in a supportive and innovative environment. Full Benefits:
Comprehensive benefits package and a positive work atmosphere that prioritizes your success. What You'll Do: Efficiently handle a high volume of inbound calls in a fast-paced setting. Access cardholder accounts to provide information regarding payments and benefits from state or federal agencies. Assist cardholders with inquiries about transactions and account statuses. Listen attentively to understand customer needs while providing accurate information. Process transactions efficiently through web-based applications and handle research requests thoroughly. Maintain up-to-date knowledge of company and client programs, policies, and technologies. Communicate warmly and empathetically while ensuring confidentiality and compliance with all regulations. Support team efforts during peak periods or staff absences to ensure seamless service delivery. What We're Looking For: A strong communicator with the ability to clarify complex information. A committed professional with a solid work ethic and effective problem-solving skills. A customer service enthusiast who proficiently navigates multiple screens and applications to guide customers to optimal solutions. A reliable individual ready to commit to 100% attendance during a three-to-five-week paid training period. Requirements: Must be at least 18 years old with a High School Diploma or equivalent. Minimum of 6 months experience in Customer Service, Call Center, or Dispatch roles. Complete a background check, credit check, and security fingerprinting. Please note, due to state and local minimum wage laws, we can only hire candidates residing in areas where our compensation structure complies with applicable regulations. Thus, we may be unable to consider applicants from certain states or municipalities at this time. In accordance with Pay Transparency Laws in certain regions, we disclose compensation-related information. Compensation for this role may vary based on factors like location, experience, and individual performance. In addition to base pay, this position may be eligible for bonuses or incentives based on business needs. Conduent also provides various employee benefits including health insurance, dental and vision programs, life and disability insurance, retirement savings plans, paid holidays, and paid time off (PTO) or vacation/sick time. Conduent is an Equal Opportunity Employer and considers all applicants for roles without discrimination based on race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, service animal status, military/veteran status, citizenship status, genetic information, or any other protected group by law. For U.S. applicants: Individuals with disabilities needing reasonable accommodations to apply for or compete for employment with Conduent may request necessary accommodations by submitting their requests in accordance with our policy.
$15/hr , and various incentives and benefits that empower you to make a positive difference every day. What We Offer: Full-Time Employment:
Enjoy a dependable schedule with stability. Competitive Pay:
Start at
$15/hr . Shift Differentials:
Earn an extra $1.50 per hour for evening shifts (6 PM-6 AM weekdays) and $1.00 extra per hour for weekend shifts (6 AM-6 PM). Paid Training & Overtime:
Receive comprehensive training to excel and opportunities for overtime. Incentive Plan:
Potential to earn up to an additional $350 per month after training based on performance metrics. Career Growth:
Opportunities to advance in a supportive and innovative environment. Full Benefits:
Comprehensive benefits package and a positive work atmosphere that prioritizes your success. What You'll Do: Efficiently handle a high volume of inbound calls in a fast-paced setting. Access cardholder accounts to provide information regarding payments and benefits from state or federal agencies. Assist cardholders with inquiries about transactions and account statuses. Listen attentively to understand customer needs while providing accurate information. Process transactions efficiently through web-based applications and handle research requests thoroughly. Maintain up-to-date knowledge of company and client programs, policies, and technologies. Communicate warmly and empathetically while ensuring confidentiality and compliance with all regulations. Support team efforts during peak periods or staff absences to ensure seamless service delivery. What We're Looking For: A strong communicator with the ability to clarify complex information. A committed professional with a solid work ethic and effective problem-solving skills. A customer service enthusiast who proficiently navigates multiple screens and applications to guide customers to optimal solutions. A reliable individual ready to commit to 100% attendance during a three-to-five-week paid training period. Requirements: Must be at least 18 years old with a High School Diploma or equivalent. Minimum of 6 months experience in Customer Service, Call Center, or Dispatch roles. Complete a background check, credit check, and security fingerprinting. Please note, due to state and local minimum wage laws, we can only hire candidates residing in areas where our compensation structure complies with applicable regulations. Thus, we may be unable to consider applicants from certain states or municipalities at this time. In accordance with Pay Transparency Laws in certain regions, we disclose compensation-related information. Compensation for this role may vary based on factors like location, experience, and individual performance. In addition to base pay, this position may be eligible for bonuses or incentives based on business needs. Conduent also provides various employee benefits including health insurance, dental and vision programs, life and disability insurance, retirement savings plans, paid holidays, and paid time off (PTO) or vacation/sick time. Conduent is an Equal Opportunity Employer and considers all applicants for roles without discrimination based on race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, service animal status, military/veteran status, citizenship status, genetic information, or any other protected group by law. For U.S. applicants: Individuals with disabilities needing reasonable accommodations to apply for or compete for employment with Conduent may request necessary accommodations by submitting their requests in accordance with our policy.