Dust
Founding AI Deployment Strategist, Post-Sales (US)
Dust, San Francisco, California, United States, 94199
About Dust
We’re creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs. We have 70%+ weekly active users and Dust is a core part of people’s daily workflows. We are at an exciting stage of our journey and growing fast, serving great customers like Cursor, Clay, Whatnot, and Persona, with plans to sixfold growth by the end of 2025. Dust is a Sequoia-backed company with an experienced team that focuses on users, getting great things done by shipping fast, and maintaining a pragmatic culture. TLDR: AI Deployment Strategists drive transformational AI adoption for Dust customers. You’ll serve as the trusted product expert from first touch through scale, leading onboarding, training, and strategic enablement programs that translate business challenges into high-impact use cases with measurable outcomes. As our first AI Deployment Strategist in the US, you’ll shape a new product category from the ground up and establish best practices in a fast-paced environment where ownership and impact define success. Responsibilities
Lead and optimize the full Customer Deployment Journey (60-90 first days) by: Partner with customers as a trusted advisor to define deployment goals and tailored plans aligned with business objectives
Design and deliver engaging, persona-specific enablement sessions (from first-time users to C-level executives)
Identify and unlock transformational use cases across customer organizations
Monitor adoption metrics and proactively address blockers to accelerate value realization
Drive Strategic Enablement Programs Design scalable programs that bridge customer business objectives with Dust's product capabilities
Create high-quality educational content (guides, playbooks, and e-learning materials) that enables customer self-sufficiency
Build the foundation of Dust's customer education platform from the ground up
Partner closely with Sales and Success to ensure smooth transitions and to continuously refine deployment processes.
Be the voice of our users at Dust. Provide insights on their experience to shape our product in the rapidly evolving GenAI landscape.
Be instrumental in building our global organization from the ground up as a critical addition to the US team, with the opportunity to define processes, establish best practices, and lay the groundwork for future team expansion
Requirements
Proven impact developing and deploying successful digital adoption and education strategies in a rapidly evolving tech landscape
Hands-on experience using AI products in a professional context
Ability to soak up complex product knowledge and effectively communicate technical concepts to drive customer adoption and success
Curiosity, eagerness to learn, adaptability, and a flair for elegant solutions to first-of-a-kind problems
Robust prioritization and multitasking skills to operate with a high level of ownership and initiative alongside demanding users in an emerging field
Excellent communication skills in English to effectively engage with a diverse range of stakeholders, including C-levels
Prior experiences in consulting or in roles tasked with driving adoption, retention and expansion for customers, preferably in the SaaS industry
You should still consider applying, even if you don’t strictly meet all the requirements above, as long as you have the desire and determination to put your experience in the service of our users. Compensation and Benefits
Compensation & equity
$135,000 to $200,000 a year. This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that recognize you for the impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice. Benefits & Perks
Dust offers benefits such as medical, dental, vision and PTO. While we believe competitive compensation and benefits are important, we also value our core values and culture as part of your decision to join us. Location
We are prioritizing an in-person culture with offices in Paris and San Francisco, valuing the collaboration that happens when talented people work closely together. Why Dust
We’re building an AI OS that will fundamentally change how companies operate. Existing AI models are powerful and will keep getting better—the key is building infrastructure so they have context and the best interfaces for humans to interact with them. We have the opportunity to shape how humans interact with machines while working on a product we use ourselves every day. If you’re excited about crafting products that reinvent B2B software and want to join a team that combines startup culture with the backing of top-tier investors, we’d love to talk. Even if you don’t check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we’re more interested in your potential and passion than a perfect match to our checklist. ___ Learn how we think and work
Our product constitution
Agents at work - Latent Space, podcast with our cofounder, Stanislas Polu, 2024
LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024
#J-18808-Ljbffr
We’re creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs. We have 70%+ weekly active users and Dust is a core part of people’s daily workflows. We are at an exciting stage of our journey and growing fast, serving great customers like Cursor, Clay, Whatnot, and Persona, with plans to sixfold growth by the end of 2025. Dust is a Sequoia-backed company with an experienced team that focuses on users, getting great things done by shipping fast, and maintaining a pragmatic culture. TLDR: AI Deployment Strategists drive transformational AI adoption for Dust customers. You’ll serve as the trusted product expert from first touch through scale, leading onboarding, training, and strategic enablement programs that translate business challenges into high-impact use cases with measurable outcomes. As our first AI Deployment Strategist in the US, you’ll shape a new product category from the ground up and establish best practices in a fast-paced environment where ownership and impact define success. Responsibilities
Lead and optimize the full Customer Deployment Journey (60-90 first days) by: Partner with customers as a trusted advisor to define deployment goals and tailored plans aligned with business objectives
Design and deliver engaging, persona-specific enablement sessions (from first-time users to C-level executives)
Identify and unlock transformational use cases across customer organizations
Monitor adoption metrics and proactively address blockers to accelerate value realization
Drive Strategic Enablement Programs Design scalable programs that bridge customer business objectives with Dust's product capabilities
Create high-quality educational content (guides, playbooks, and e-learning materials) that enables customer self-sufficiency
Build the foundation of Dust's customer education platform from the ground up
Partner closely with Sales and Success to ensure smooth transitions and to continuously refine deployment processes.
Be the voice of our users at Dust. Provide insights on their experience to shape our product in the rapidly evolving GenAI landscape.
Be instrumental in building our global organization from the ground up as a critical addition to the US team, with the opportunity to define processes, establish best practices, and lay the groundwork for future team expansion
Requirements
Proven impact developing and deploying successful digital adoption and education strategies in a rapidly evolving tech landscape
Hands-on experience using AI products in a professional context
Ability to soak up complex product knowledge and effectively communicate technical concepts to drive customer adoption and success
Curiosity, eagerness to learn, adaptability, and a flair for elegant solutions to first-of-a-kind problems
Robust prioritization and multitasking skills to operate with a high level of ownership and initiative alongside demanding users in an emerging field
Excellent communication skills in English to effectively engage with a diverse range of stakeholders, including C-levels
Prior experiences in consulting or in roles tasked with driving adoption, retention and expansion for customers, preferably in the SaaS industry
You should still consider applying, even if you don’t strictly meet all the requirements above, as long as you have the desire and determination to put your experience in the service of our users. Compensation and Benefits
Compensation & equity
$135,000 to $200,000 a year. This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that recognize you for the impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice. Benefits & Perks
Dust offers benefits such as medical, dental, vision and PTO. While we believe competitive compensation and benefits are important, we also value our core values and culture as part of your decision to join us. Location
We are prioritizing an in-person culture with offices in Paris and San Francisco, valuing the collaboration that happens when talented people work closely together. Why Dust
We’re building an AI OS that will fundamentally change how companies operate. Existing AI models are powerful and will keep getting better—the key is building infrastructure so they have context and the best interfaces for humans to interact with them. We have the opportunity to shape how humans interact with machines while working on a product we use ourselves every day. If you’re excited about crafting products that reinvent B2B software and want to join a team that combines startup culture with the backing of top-tier investors, we’d love to talk. Even if you don’t check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we’re more interested in your potential and passion than a perfect match to our checklist. ___ Learn how we think and work
Our product constitution
Agents at work - Latent Space, podcast with our cofounder, Stanislas Polu, 2024
LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024
#J-18808-Ljbffr