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AutoFair Automotive Group

Ford Service Advisor

AutoFair Automotive Group, Manchester, New Hampshire, us, 03103

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Ford Service Advisor



AutoFair Automotive Group

We are looking for a dedicated Service Advisor to join our team at AutoFair Automotive Group. The ideal candidate is a top performer who consistently delivers exceptional service, carries a strong track record of client satisfaction, and thrives in a fast‑paced dealership environment.

Benefits

High earning potential with a performance‑based compensation plan

Aggressive & rewarding compensation package

Medical, Dental, Vision, Life, and Disability coverage

401(k) plan with company match

Paid vacation and flexible work schedule

Growth and training opportunities with a team‑based environment

Employee vehicle purchase plans and product discounts

Long‑term job security and health & wellness benefits

Responsibilities

Oversee service orders and flow of the drive lane, ensuring customers receive prompt, courteous, and effective service.

Create a positive customer experience by taking ownership and delivering concierge support for all owner inquiries.

Maintain daily technician time inventory and distribute work efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain customer happiness scores at or above company standards.

Assist in diagnosing vehicle problems and ordering parts and tools as needed.

Oversee warranty claims administration and support training and supervision of the service department.

Set schedules and assign tasks to service department employees.

Reinforce company policies, adhere to company standards, and encourage compliance with applicable laws and regulations.

Maintain strong working relationships with factory partners and foster positive employee relations.

Collaborate with upper management on hiring and discipline decisions for the service department.

Requirements

Organized, friendly personality with excellent communication skills.

Demonstrated ability to manage others and work with minimal supervision.

Time‑management skills and a clean driving record with a valid driver's license.

Professional, well‑groomed appearance.

Consistent record of service and sales success with strong customer satisfaction results.

Team‑oriented, self‑motivated, and willing to learn.

Military experience welcomed but not required.

Company Overview AutoFair Automotive Group is a rapidly‑expanding dealer group dedicated to delivering exceptional ownership experience through outstanding customer service. We offer opportunities across multiple brands, including Ford, Honda, Hyundai, Genesis, Subaru, Toyota, and Volkswagen.

Equal Employment Opportunity AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants. We hire, train, promote, and compensate on the basis of personal and professional competence, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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