FedEx Logistics
Customs Brokerage Specialist - S2
FedEx Logistics
Responsibilities
Provide customers with the highest quality service by ensuring consistent customer service and resolving issues to guarantee timely release and/or inbound or outbound movement of freight/cargo.
Provide impeccable customer service.
Prepare, analyze, and submit documentation to the appropriate parties (U.S. Customs, agents, clients) in accordance with applicable laws and regulations.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure they exceed customers’ service requirements.
Resolve banking and letter‑of‑credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and complete accounting‑adjustment forms for review.
Resolve billing issues and coordinate post‑entry activity on the customer’s behalf.
Complete accurate data input or corrections into computer files.
Perform route‑cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer’s behalf.
Manage the entry verification process.
Access client systems (external systems) as necessary.
Correspond with business partners in various mediums, including written, phone, or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Handle pre‑alerts—receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff/departments, and management of all levels.
Support Account Administrators with account‑management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain a strong relationship with the customer’s front‑line personnel.
Perform duties and responsibilities of the Administration and Customs Trade process to support a small office structure.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.
Perform other duties as assigned.
Qualifications
High school diploma or GED required.
At least 12 months of brokerage or transportation experience and/or customer service experience required.
Proficiency with Microsoft Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication skills.
Strong organizational, interpersonal, and problem‑solving skills.
Ability to handle high‑volume, time‑sensitive work independently with minimal supervision.
Detail oriented.
Knowledge of HTS classification and familiarity with the harmonized tariff system.
Knowledge of U.S. Customs regulations and other federal regulations related to customs.
Paid training provided.
Compensation & Benefits Pay : $16.52 – $26.19 per hour
Additional Details : Hybrid Monday – Friday, 3:30 PM – 11:30 PM
FedEx Logistics offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.
EEO & Fair Hiring FedEx Logistics is an equal‑opportunity employer, including veterans and people with disabilities.
FedEx Logistics will consider qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) in the City of Los Angeles.
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individuals at any stage of the employment process, in accordance with Philadelphia Ordinance No. 160‑840.
Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. We help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e‑commerce and trade facilitation solutions. We look forward to hearing from you!
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Responsibilities
Provide customers with the highest quality service by ensuring consistent customer service and resolving issues to guarantee timely release and/or inbound or outbound movement of freight/cargo.
Provide impeccable customer service.
Prepare, analyze, and submit documentation to the appropriate parties (U.S. Customs, agents, clients) in accordance with applicable laws and regulations.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure they exceed customers’ service requirements.
Resolve banking and letter‑of‑credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and complete accounting‑adjustment forms for review.
Resolve billing issues and coordinate post‑entry activity on the customer’s behalf.
Complete accurate data input or corrections into computer files.
Perform route‑cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer’s behalf.
Manage the entry verification process.
Access client systems (external systems) as necessary.
Correspond with business partners in various mediums, including written, phone, or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Handle pre‑alerts—receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff/departments, and management of all levels.
Support Account Administrators with account‑management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain a strong relationship with the customer’s front‑line personnel.
Perform duties and responsibilities of the Administration and Customs Trade process to support a small office structure.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.
Perform other duties as assigned.
Qualifications
High school diploma or GED required.
At least 12 months of brokerage or transportation experience and/or customer service experience required.
Proficiency with Microsoft Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication skills.
Strong organizational, interpersonal, and problem‑solving skills.
Ability to handle high‑volume, time‑sensitive work independently with minimal supervision.
Detail oriented.
Knowledge of HTS classification and familiarity with the harmonized tariff system.
Knowledge of U.S. Customs regulations and other federal regulations related to customs.
Paid training provided.
Compensation & Benefits Pay : $16.52 – $26.19 per hour
Additional Details : Hybrid Monday – Friday, 3:30 PM – 11:30 PM
FedEx Logistics offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.
EEO & Fair Hiring FedEx Logistics is an equal‑opportunity employer, including veterans and people with disabilities.
FedEx Logistics will consider qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) in the City of Los Angeles.
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individuals at any stage of the employment process, in accordance with Philadelphia Ordinance No. 160‑840.
Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. We help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e‑commerce and trade facilitation solutions. We look forward to hearing from you!
Other Know Your Rights
#J-18808-Ljbffr