Addison Group
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This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $16.00/yr - $23.00/yr
Job Title:
Service Desk Analyst
Location (city, state):
Franklin, TN
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
Qualifications
0–2 years
service desk or desktop support experience.
Associate’s degree in related field OR equivalent experience.
Job Description:
The Service Desk Analyst will handle incoming service requests via phone, email, and the ticketing system, resolving issues when possible and escalating when needed. They will support end users through remote access, phone, and in-person troubleshooting, while installing and maintaining desktops, laptops, peripherals, and software. The role also includes assisting SysAdmins with infrastructure tasks across servers, networks, storage, and security, performing follow-ups, completing daily/weekly/monthly assigned tasks, and keeping all documentation up to date.
REQUIRED
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology and Customer Service
IndustriesHospitals and Health Care, Public Health, and Health and Human Services #J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $16.00/yr - $23.00/yr
Job Title:
Service Desk Analyst
Location (city, state):
Franklin, TN
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
Qualifications
0–2 years
service desk or desktop support experience.
Associate’s degree in related field OR equivalent experience.
Job Description:
The Service Desk Analyst will handle incoming service requests via phone, email, and the ticketing system, resolving issues when possible and escalating when needed. They will support end users through remote access, phone, and in-person troubleshooting, while installing and maintaining desktops, laptops, peripherals, and software. The role also includes assisting SysAdmins with infrastructure tasks across servers, networks, storage, and security, performing follow-ups, completing daily/weekly/monthly assigned tasks, and keeping all documentation up to date.
REQUIRED
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology and Customer Service
IndustriesHospitals and Health Care, Public Health, and Health and Human Services #J-18808-Ljbffr