Arizona State Government
SENIOR INVESTIGATOR CHILD SAFETY OMBUDSMAN
Arizona State Government, Phoenix, Arizona, United States, 85003
ARIZONA OMBUDSMAN CITIZENS AIDE
The Arizona Ombudsman-Citizens’ Aide is an independent agency of the Arizona Legislature that was established to make the government more responsive to Arizona citizens. It is the office that Arizona citizens can turn to for help navigating government systems or when they believe they have been treated unfairly by a state administrator, agency, department, board, or commission. The services of the Ombudsman are free, and upon request, we will treat cases as confidential. The office is given its authority by Arizona Revised Statute sections 41-1371 through 41-1383 and operates under Arizona Administrative Code title 2 chapter 16.
The mission of the Arizona Ombudsman - Citizens’ Aide is to improve the effectiveness, efficiency, and responsiveness of state government by receiving public complaints, investigating the administrative acts of state agencies, and, when warranted, recommending fair and appropriate remedies. In addition, the Arizona Ombudsman - Citizens’ Aide promotes open government throughout the state, by providing assistance and education to state and local government officials and members of the public, resolving disputes, and investigating complaints in matters relating to public access.
Senior Investigator Child Safety Ombudsman All applicants are required to submit a cover letter with their resume.
A writing sample will be requested if selected for an interview.
Job Location: 2020 North Central Avenue, Phoenix, Arizona 85004
Posting Details Annual Salary Range: $63,000 - $85,000
Grade: 01
This position will remain open until business needs are met
Job Summary The Arizona Ombudsman-Citizens’ Aide is looking for an experienced and highly motivated individual to join our team as a Senior Investigator Ombudsman.
The Senior Investigator will handle a high caseload involving complex complaints relating to DCS. The position will require assisting the public, researching and analyzing federal and state statutes, rules, and policies for DCS or other state agencies, and drafting investigative reports on behalf of the State Ombudsman.
This position will work directly with the public and investigate complaints relating to the Department of Child Safety (DCS), as well as administrative acts of other state agencies within the jurisdiction of the office.
The position will work directly with the public, state legislators, other state officials, other agency representatives, and key stakeholders.
Job Duties Major duties and responsibilities include but are not limited to:
Research federal, state, rules, regulations, and other laws pertinent to the area of assignment to determine if programs are effective and in keeping with applicable guidelines
Draft notices and reports, including recommendations, on behalf of the State Ombudsman based on research, analysis, and evaluation of investigation to present to agency directors, the Governor, and the Legislature
Examine and evaluate all available data, analyze results of investigations, and coordinate findings with appropriate administrators and complainants
Manage a high caseload involving complaints regarding the administrative acts of DCS and other state agencies within the jurisdiction of the office
Establish, develop, and maintain relationships with legislators, legislative staff, Governor's Office staff, counterparts at other agencies, and stakeholders to facilitate communications regarding the purpose and authority of this office, and when appropriate, to investigate complaints
Conduct and participate in conferences and workshops, committees, and study groups related to DCS and child welfare
Maintain timely and courteous communication with complainants and state agency staff during investigations
Become proficient in DCS case management systems to research case records
Maintain proper case files by standards set by the State Ombudsman
Develop training and educational material related to DCS, as needed
Complete special assignments as directed by management
Perform other duties as assigned
Knowledge, Skills & Abilities (KSAs) Knowledge:
Arizona state government structure, functions, operations, processes, ombudsman practices, and administrative procedures
Methods, techniques, and practices of conducting investigations, examining and evaluating evidence
Writing principles and techniques to develop informative, accurate, and effective reports
DCS organizational structure, purpose, covered populations, and services
Case management systems data entry and reporting
Skills:
Highly developed verbal communication skills including public speaking
Advanced research skills (statutory & policy)
Strong organizational and planning skills
Advanced conflict resolution skills
Superior time management skills
Advanced critical thinking skills
Superior interpersonal skills
Coalition-building skills
Critical listening skills
Strong writing skills
Abilities:
The ability to work with individuals in personal stress and crises or confrontational situations as evidenced by the ability to maintain control of an interview and elicit factual information
Highly capable of evaluating impacts of legislative proposals, rules, and policy on statewide, agency-wide, industry-wide, stakeholder, and member levels
Has superior judgment and a sophisticated sense of discretion in interactions with diverse stakeholders regarding issues that may be complex and confidential
Has a high aptitude for critical thinking, analytical reasoning, and strategic planning regarding complex systems and policies
Uphold the Classical Ombudsman characteristics of independence, impartiality, and confidentiality
To represent the State Ombudsman’s mission, vision, and goals for the office
Quick to adapt to new information and changing circumstances/priorities
Maintain a team-oriented, collaborative attitude
Work independently and with little supervision
Highly ethical and dependable
Qualifications Minimum:
Five years of experience working in a child safety and welfare role, or position related to the duties and responsibilities specified in the job description
Three years of experience researching and reviewing administrative law
Experience drafting executive-level reports or other written material
Three years of supervisory experience in a government program
Bachelor's degree in a related field
Preferred:
Experience working with the Arizona Legislature or working in the government sector
Direct work experience with the Arizona Department of Child Safety
Master’s degree in social work, public administration, or related field
Familiarity with juvenile and family law
Bilingual: Spanish and English, preferred
Pre-Employment Requirements
Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R2-10-207.11)
Driver’s License Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply.
Benefits
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Paid time off – earn from 13 to 21 days annually depending on years of service
Generous health, vision, and dental insurance with spousal and family plans
Arizona State Retirement System (ASRS) savings retirement plan
Medical and dependent care flexible spending accounts
Life insurance and long-term disability insurance
Wellness incentive program
Ten paid holidays per year
Paid sick leave
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Retirement
Positions in this classification participate in the Arizona State Retirement System (ASRS)
Note that enrollment eligibility will become effective after 27 weeks of employment
Contact Us
If you have any questions please feel free to contact Shawn McConnell at staffing@azdoa.gov for assistance
#J-18808-Ljbffr
The Arizona Ombudsman-Citizens’ Aide is an independent agency of the Arizona Legislature that was established to make the government more responsive to Arizona citizens. It is the office that Arizona citizens can turn to for help navigating government systems or when they believe they have been treated unfairly by a state administrator, agency, department, board, or commission. The services of the Ombudsman are free, and upon request, we will treat cases as confidential. The office is given its authority by Arizona Revised Statute sections 41-1371 through 41-1383 and operates under Arizona Administrative Code title 2 chapter 16.
The mission of the Arizona Ombudsman - Citizens’ Aide is to improve the effectiveness, efficiency, and responsiveness of state government by receiving public complaints, investigating the administrative acts of state agencies, and, when warranted, recommending fair and appropriate remedies. In addition, the Arizona Ombudsman - Citizens’ Aide promotes open government throughout the state, by providing assistance and education to state and local government officials and members of the public, resolving disputes, and investigating complaints in matters relating to public access.
Senior Investigator Child Safety Ombudsman All applicants are required to submit a cover letter with their resume.
A writing sample will be requested if selected for an interview.
Job Location: 2020 North Central Avenue, Phoenix, Arizona 85004
Posting Details Annual Salary Range: $63,000 - $85,000
Grade: 01
This position will remain open until business needs are met
Job Summary The Arizona Ombudsman-Citizens’ Aide is looking for an experienced and highly motivated individual to join our team as a Senior Investigator Ombudsman.
The Senior Investigator will handle a high caseload involving complex complaints relating to DCS. The position will require assisting the public, researching and analyzing federal and state statutes, rules, and policies for DCS or other state agencies, and drafting investigative reports on behalf of the State Ombudsman.
This position will work directly with the public and investigate complaints relating to the Department of Child Safety (DCS), as well as administrative acts of other state agencies within the jurisdiction of the office.
The position will work directly with the public, state legislators, other state officials, other agency representatives, and key stakeholders.
Job Duties Major duties and responsibilities include but are not limited to:
Research federal, state, rules, regulations, and other laws pertinent to the area of assignment to determine if programs are effective and in keeping with applicable guidelines
Draft notices and reports, including recommendations, on behalf of the State Ombudsman based on research, analysis, and evaluation of investigation to present to agency directors, the Governor, and the Legislature
Examine and evaluate all available data, analyze results of investigations, and coordinate findings with appropriate administrators and complainants
Manage a high caseload involving complaints regarding the administrative acts of DCS and other state agencies within the jurisdiction of the office
Establish, develop, and maintain relationships with legislators, legislative staff, Governor's Office staff, counterparts at other agencies, and stakeholders to facilitate communications regarding the purpose and authority of this office, and when appropriate, to investigate complaints
Conduct and participate in conferences and workshops, committees, and study groups related to DCS and child welfare
Maintain timely and courteous communication with complainants and state agency staff during investigations
Become proficient in DCS case management systems to research case records
Maintain proper case files by standards set by the State Ombudsman
Develop training and educational material related to DCS, as needed
Complete special assignments as directed by management
Perform other duties as assigned
Knowledge, Skills & Abilities (KSAs) Knowledge:
Arizona state government structure, functions, operations, processes, ombudsman practices, and administrative procedures
Methods, techniques, and practices of conducting investigations, examining and evaluating evidence
Writing principles and techniques to develop informative, accurate, and effective reports
DCS organizational structure, purpose, covered populations, and services
Case management systems data entry and reporting
Skills:
Highly developed verbal communication skills including public speaking
Advanced research skills (statutory & policy)
Strong organizational and planning skills
Advanced conflict resolution skills
Superior time management skills
Advanced critical thinking skills
Superior interpersonal skills
Coalition-building skills
Critical listening skills
Strong writing skills
Abilities:
The ability to work with individuals in personal stress and crises or confrontational situations as evidenced by the ability to maintain control of an interview and elicit factual information
Highly capable of evaluating impacts of legislative proposals, rules, and policy on statewide, agency-wide, industry-wide, stakeholder, and member levels
Has superior judgment and a sophisticated sense of discretion in interactions with diverse stakeholders regarding issues that may be complex and confidential
Has a high aptitude for critical thinking, analytical reasoning, and strategic planning regarding complex systems and policies
Uphold the Classical Ombudsman characteristics of independence, impartiality, and confidentiality
To represent the State Ombudsman’s mission, vision, and goals for the office
Quick to adapt to new information and changing circumstances/priorities
Maintain a team-oriented, collaborative attitude
Work independently and with little supervision
Highly ethical and dependable
Qualifications Minimum:
Five years of experience working in a child safety and welfare role, or position related to the duties and responsibilities specified in the job description
Three years of experience researching and reviewing administrative law
Experience drafting executive-level reports or other written material
Three years of supervisory experience in a government program
Bachelor's degree in a related field
Preferred:
Experience working with the Arizona Legislature or working in the government sector
Direct work experience with the Arizona Department of Child Safety
Master’s degree in social work, public administration, or related field
Familiarity with juvenile and family law
Bilingual: Spanish and English, preferred
Pre-Employment Requirements
Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R2-10-207.11)
Driver’s License Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply.
Benefits
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Paid time off – earn from 13 to 21 days annually depending on years of service
Generous health, vision, and dental insurance with spousal and family plans
Arizona State Retirement System (ASRS) savings retirement plan
Medical and dependent care flexible spending accounts
Life insurance and long-term disability insurance
Wellness incentive program
Ten paid holidays per year
Paid sick leave
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Retirement
Positions in this classification participate in the Arizona State Retirement System (ASRS)
Note that enrollment eligibility will become effective after 27 weeks of employment
Contact Us
If you have any questions please feel free to contact Shawn McConnell at staffing@azdoa.gov for assistance
#J-18808-Ljbffr