Mercier Consultancy MD
German Speaking Customer Service for E-Commerce Platform - Work Remote In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service - E-Commerce Platform (remote, Greece)
This role is for a German-speaking Customer Service Representative for an e-commerce platform, working remotely from Greece. The position is offered by Mercier Consultancy MD.
Salary Mercier Consultancy MD provided pay range:
not specified - actual pay will be based on skills and experience – discuss with recruiter.
Base pay range Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top‑notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.
Key Responsibilities
Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German
Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience
Address inquiries about product specifications, shipping options, and payment methods
Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty
Maintain accurate documentation of customer interactions in the CRM system for effective follow‑up
Collaborate with other teams such as logistics and marketing to enhance overall service delivery
Stay updated on the latest e-commerce trends and platform features to provide informed assistance
Requirements
Fluency in German (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably in the e-commerce industry
Excellent communication skills and a strong commitment to customer satisfaction
Ability to manage multiple inquiries efficiently in a fast‑paced remote environment
Strong problem‑solving skills with a focus on delivering effective solutions
Familiarity with CRM systems and e‑commerce platforms is desirable
Willingness to work flexible hours, including evenings and weekends if necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
Seniority level Entry level
Employment type Full-time
Job function Customer Service
#J-18808-Ljbffr
Salary Mercier Consultancy MD provided pay range:
not specified - actual pay will be based on skills and experience – discuss with recruiter.
Base pay range Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top‑notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.
Key Responsibilities
Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German
Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience
Address inquiries about product specifications, shipping options, and payment methods
Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty
Maintain accurate documentation of customer interactions in the CRM system for effective follow‑up
Collaborate with other teams such as logistics and marketing to enhance overall service delivery
Stay updated on the latest e-commerce trends and platform features to provide informed assistance
Requirements
Fluency in German (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably in the e-commerce industry
Excellent communication skills and a strong commitment to customer satisfaction
Ability to manage multiple inquiries efficiently in a fast‑paced remote environment
Strong problem‑solving skills with a focus on delivering effective solutions
Familiarity with CRM systems and e‑commerce platforms is desirable
Willingness to work flexible hours, including evenings and weekends if necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
Seniority level Entry level
Employment type Full-time
Job function Customer Service
#J-18808-Ljbffr