FirstCash
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Service Desk Specialist
role at
FirstCash
1 day ago Be among the first 25 applicants
Purpose of Role
The Service Desk is a frontline troubleshooting department for all of our store locations. We troubleshoot software applications, hardware, network, video and telephone systems and services. In addition, this position is responsible for the repair, remote support, and installation of all PCs, video equipment, printers, peripherals and network devices. This position requires travel to store locations to install or remove equipment for various locations within the United States.
Description Specific Job Description (to Be Provided By Hiring Manager)
Providing technical support to customers, troubleshooting hardware and software issues by phone.
Respond to questions from callers and remotely assist with technology problems.
Follow standard operating procedures; accurately logging all help requests using call tracking software.
Accept general responsibility for maintaining software/hardware installations within corporate policies.
Escalates incidents to a higher level technical support group only when necessary.
Conducts customer satisfaction call-backs and ensure that all resolved tickets are closed.
Facilitates and carries out communication of service outages, both planned and unplanned.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves basic technical problems.
Documents, tracks and monitors the problem to ensure a timely resolution.
Travel is required.
All other duties assigned by the leadership team.
Typical Minimum Education & Experience; Knowledge/Skills/Abilities Required
High School diploma or GED with 1-4 years of IT related experience.
Must be able to work evenings and weekends as part of a rotating schedule and/or as dictated by business needs. Team hours of operation are 7am to 9pm Mon – Fri, 7am to 8pm Sat, 10am – 6pm Sun.
Customer service, Service Desk or Help Desk experience in a corporate environment is a plus.
A+, Network+, MCP or MCSA Certifications is a plus but not required.
Experience in pawn, loan, banking, or consumer finance preferred.
Basic knowledge of business standard software: MS Office, O365, Anti-virus, Windows 7, Windows 10, and VPN.
Basic hardware troubleshooting and repair of desktop PCs, laptops and PC peripherals.
Knowledge of basic network concepts and technologies as well as remote support of Network and POS systems.
Availability for occasional business travel preferred.
Note:
The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
Seniority level: Entry level
Employment type: Other
Job function: Information Technology
Referrals increase your chances of interviewing at FirstCash by 2x
Dallas-Fort Worth Metroplex $16.00-$16.00 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Service Desk Specialist
role at
FirstCash
1 day ago Be among the first 25 applicants
Purpose of Role
The Service Desk is a frontline troubleshooting department for all of our store locations. We troubleshoot software applications, hardware, network, video and telephone systems and services. In addition, this position is responsible for the repair, remote support, and installation of all PCs, video equipment, printers, peripherals and network devices. This position requires travel to store locations to install or remove equipment for various locations within the United States.
Description Specific Job Description (to Be Provided By Hiring Manager)
Providing technical support to customers, troubleshooting hardware and software issues by phone.
Respond to questions from callers and remotely assist with technology problems.
Follow standard operating procedures; accurately logging all help requests using call tracking software.
Accept general responsibility for maintaining software/hardware installations within corporate policies.
Escalates incidents to a higher level technical support group only when necessary.
Conducts customer satisfaction call-backs and ensure that all resolved tickets are closed.
Facilitates and carries out communication of service outages, both planned and unplanned.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves basic technical problems.
Documents, tracks and monitors the problem to ensure a timely resolution.
Travel is required.
All other duties assigned by the leadership team.
Typical Minimum Education & Experience; Knowledge/Skills/Abilities Required
High School diploma or GED with 1-4 years of IT related experience.
Must be able to work evenings and weekends as part of a rotating schedule and/or as dictated by business needs. Team hours of operation are 7am to 9pm Mon – Fri, 7am to 8pm Sat, 10am – 6pm Sun.
Customer service, Service Desk or Help Desk experience in a corporate environment is a plus.
A+, Network+, MCP or MCSA Certifications is a plus but not required.
Experience in pawn, loan, banking, or consumer finance preferred.
Basic knowledge of business standard software: MS Office, O365, Anti-virus, Windows 7, Windows 10, and VPN.
Basic hardware troubleshooting and repair of desktop PCs, laptops and PC peripherals.
Knowledge of basic network concepts and technologies as well as remote support of Network and POS systems.
Availability for occasional business travel preferred.
Note:
The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
Seniority level: Entry level
Employment type: Other
Job function: Information Technology
Referrals increase your chances of interviewing at FirstCash by 2x
Dallas-Fort Worth Metroplex $16.00-$16.00 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr