Huntington National Bank
Treasury Management Service Specialist II - Commercial Real Estate/CIC
Huntington National Bank, Indianapolis, Indiana, us, 46262
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Summary:
The Treasury Management Service Specialist II provides support to the Treasury Management Commercial Real Estate/CIC Segment. Prioritizes complex onboarding’s and ensures they are completed on time with minimal impact to the customer. Serves as a mentor for new colleagues to learn the TM onboarding process. Prioritizes complex service issues and ensures they are completed on time with recognized accepted resolution by the customer. Responsible for identifying, researching, analyzing and resolving complex problems with regard to TM onboardings and services. Identifies possible cross sell opportunities and enters them in appropriate tracking system for the sales colleague. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Duties & Responsibilities
Provides an advanced level of product and service support to the assigned Treasury Management segment(s). Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. May perform training or education for customer on specific products. Acts as internal resource for inquiries. May recommend process improvements and efficiencies for product and service workflows. Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments. Acts as mentor to less experienced Treasury Management Customers Service Specialists. Performs other duties as assigned. Basic Qualifications
High School Diploma 3 or more years of Treasury Management experience; preferably in Commercial Real Estate/CIC Preferred Qualifications
Basic to intermediate knowledge of Microsoft Office applications Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail Understanding of TM products and services, or commercial banking Exempt Status
Not exempt (eligible for overtime pay) Workplace Type
Office Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range
$27.40 - $54.33 Hourly The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Seniority level
Mid-Senior level Employment type
Full-time
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The Treasury Management Service Specialist II provides support to the Treasury Management Commercial Real Estate/CIC Segment. Prioritizes complex onboarding’s and ensures they are completed on time with minimal impact to the customer. Serves as a mentor for new colleagues to learn the TM onboarding process. Prioritizes complex service issues and ensures they are completed on time with recognized accepted resolution by the customer. Responsible for identifying, researching, analyzing and resolving complex problems with regard to TM onboardings and services. Identifies possible cross sell opportunities and enters them in appropriate tracking system for the sales colleague. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Duties & Responsibilities
Provides an advanced level of product and service support to the assigned Treasury Management segment(s). Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. May perform training or education for customer on specific products. Acts as internal resource for inquiries. May recommend process improvements and efficiencies for product and service workflows. Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments. Acts as mentor to less experienced Treasury Management Customers Service Specialists. Performs other duties as assigned. Basic Qualifications
High School Diploma 3 or more years of Treasury Management experience; preferably in Commercial Real Estate/CIC Preferred Qualifications
Basic to intermediate knowledge of Microsoft Office applications Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail Understanding of TM products and services, or commercial banking Exempt Status
Not exempt (eligible for overtime pay) Workplace Type
Office Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range
$27.40 - $54.33 Hourly The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Seniority level
Mid-Senior level Employment type
Full-time
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