Hitachi Automotive Systems Americas, Inc.
Service Order Processing Specialist
Hitachi Automotive Systems Americas, Inc., Des Moines, Iowa, United States
.Service Order Processing Specialist page is loaded## Service Order Processing Specialistlocations:
Earth City, Missouri, United Statestime type:
Full timeposted on:
Posted Todayjob requisition id:
R0110191**Location:**Earth City, Missouri, United States**Job ID:**R0110191**Date Posted:**2026-01-07**Company Name:**HITACHI ENERGY USA INC**Profession (Job Category):**Sales, Marketing & Product Management**Job Schedule:**Full time**Remote:**No**Job Description:****The Opportunity**In this role, you’ll guide service orders from initial request through completion, ensuring information is accurate, schedules stay on track, and customer commitments are met. You’ll collaborate closely with sales, technical support, logistics, and finance to keep projects moving and help customers receive the maintenance, upgrades, and support they need. By ensuring clarity, accuracy, and timely communication, you’ll play a meaningful part in the service processes that strengthen grid reliability and help modernize energy systems across the industry.**How You’ll Make an Impact*** Manage end‑to‑end intake and processing of service requests (new, renewal, upgrade, cancellation) in alignment with documented SLAs and procedures.* Verify order accuracy, completeness, and compliance with internal policies and customer agreements.* Coordinate with sales, technical support, logistics, and finance to resolve discrepancies and secure required approvals.* Maintain accurate, timely records in ERP/CRM systems to support downstream service execution.* Provide clear, timely status updates to customers and internal stakeholders.* Identify and escalate complex order issues to the appropriate teams for resolution.* Generate reports on order activity, backlog, and service performance metrics.* Support continuous improvement efforts and updates to order processing procedures.* Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.**Your Background*** Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.* High school diploma or equivalent; Associate’s degree in business administration, supply chain management, or a related field preferred.* 1–3 years of experience in order processing, customer service, or an administrative role—preferably within a service‑oriented or manufacturing environment.* Proficiency with ERP/CRM systems (such as SAP, Salesforce, Oracle) and Microsoft Office.* Excellent written and verbal communication ability; comfortable collaborating with diverse teams.* Proven ability to manage multiple priorities and approach issue resolution with a steady, proactive mindset.At Hitachi Energy, you’ll gain exposure to modern service technologies, collaborate with skilled professionals across the power industry, and access resources that support ongoing professional growth.* Opportunities to work on innovative technologies that shape the future of energy* A collaborative environment with experienced professionals across the power industry* Access to learning platforms and career development programs* Attractive health and retirement benefits* Paid leave and flexible work arrangements***Equal Employment Opportunity*** ***(EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities***## Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website.
Please include your contact information and specific details about your required accommodation to support you during the job application process.## ## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr
Earth City, Missouri, United Statestime type:
Full timeposted on:
Posted Todayjob requisition id:
R0110191**Location:**Earth City, Missouri, United States**Job ID:**R0110191**Date Posted:**2026-01-07**Company Name:**HITACHI ENERGY USA INC**Profession (Job Category):**Sales, Marketing & Product Management**Job Schedule:**Full time**Remote:**No**Job Description:****The Opportunity**In this role, you’ll guide service orders from initial request through completion, ensuring information is accurate, schedules stay on track, and customer commitments are met. You’ll collaborate closely with sales, technical support, logistics, and finance to keep projects moving and help customers receive the maintenance, upgrades, and support they need. By ensuring clarity, accuracy, and timely communication, you’ll play a meaningful part in the service processes that strengthen grid reliability and help modernize energy systems across the industry.**How You’ll Make an Impact*** Manage end‑to‑end intake and processing of service requests (new, renewal, upgrade, cancellation) in alignment with documented SLAs and procedures.* Verify order accuracy, completeness, and compliance with internal policies and customer agreements.* Coordinate with sales, technical support, logistics, and finance to resolve discrepancies and secure required approvals.* Maintain accurate, timely records in ERP/CRM systems to support downstream service execution.* Provide clear, timely status updates to customers and internal stakeholders.* Identify and escalate complex order issues to the appropriate teams for resolution.* Generate reports on order activity, backlog, and service performance metrics.* Support continuous improvement efforts and updates to order processing procedures.* Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.**Your Background*** Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.* High school diploma or equivalent; Associate’s degree in business administration, supply chain management, or a related field preferred.* 1–3 years of experience in order processing, customer service, or an administrative role—preferably within a service‑oriented or manufacturing environment.* Proficiency with ERP/CRM systems (such as SAP, Salesforce, Oracle) and Microsoft Office.* Excellent written and verbal communication ability; comfortable collaborating with diverse teams.* Proven ability to manage multiple priorities and approach issue resolution with a steady, proactive mindset.At Hitachi Energy, you’ll gain exposure to modern service technologies, collaborate with skilled professionals across the power industry, and access resources that support ongoing professional growth.* Opportunities to work on innovative technologies that shape the future of energy* A collaborative environment with experienced professionals across the power industry* Access to learning platforms and career development programs* Attractive health and retirement benefits* Paid leave and flexible work arrangements***Equal Employment Opportunity*** ***(EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities***## Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website.
Please include your contact information and specific details about your required accommodation to support you during the job application process.## ## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr