Trustpoint.One
This range is provided by Trustpoint.One. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $52,000.00/yr - $75,000.00/yr
Direct message the job poster from Trustpoint.One
Mainer at heart. Recently moved to New England after 15 years in NYC. Legal Intake Client Sign-Up Specialist
Location:
Newark, NJ (Onsite)
Schedule:
Monday–Friday, 9:00 a.m.–6:00 p.m.
Compensation:
$52,500–$75,000 annually, commensurate with experience and education
Additional Incentives:
Bonus program of up to
$900 bi-weekly
based on internal performance metrics
Benefits:
Parking or commuter benefit reimbursement
Trustpoint is excited to partner with a leading legal services organization in their search for a
Legal Intake Client Sign-Up Specialist . This full-time, direct hire role is fully onsite in Newark, NJ. The Intake Specialist will serve as the first point of contact for individuals seeking legal representation—managing inbound inquiries through phone, email, web form, and live chat—and guiding prospective clients through the intake and retainer agreement sign-up process with professionalism, efficiency, and empathy.
Responsibilities
Deliver professional, empathetic, and client-centered service during all initial interactions
Initiate and complete the full intake process, including assisting clients with signing retainer agreements
Collect detailed and accurate information to qualify claims and confirm eligibility
Maintain exceptional accuracy when entering and managing client and claim data
Clearly explain next steps and transition clients to case managers, paralegals, or attorneys
Handle a high volume of inquiries while maintaining urgency, attention to detail, and service excellence
Qualifications
Prior
sales or customer service experience , with the ability to guide clients through the sign-up process
Professional telephone manner and strong verbal communication skills
Excellent written communication, including grammar and punctuation
Strong organizational skills and ability to multitask in a fast-paced environment
Ability to work independently and collaboratively with attorneys, paralegals, and administrative staff
High emotional intelligence, including empathy, patience, and situational awareness
Adaptability in a dynamic, high-volume environment
Preferred Qualifications
Experience in a law firm or legal setting will truly set you apart
Experience in a sales or sign-up center
Contact center or call center experience
Background in a law firm or legal services setting
Experience in insurance, healthcare, or medical administration
Familiarity with CRM systems (including Salesforce), VoIP platforms, and e-signature tools
Bilingual skills a plus (Spanish preferred)
Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative and Legal
Industries
Legal Services
#J-18808-Ljbffr
Base pay range $52,000.00/yr - $75,000.00/yr
Direct message the job poster from Trustpoint.One
Mainer at heart. Recently moved to New England after 15 years in NYC. Legal Intake Client Sign-Up Specialist
Location:
Newark, NJ (Onsite)
Schedule:
Monday–Friday, 9:00 a.m.–6:00 p.m.
Compensation:
$52,500–$75,000 annually, commensurate with experience and education
Additional Incentives:
Bonus program of up to
$900 bi-weekly
based on internal performance metrics
Benefits:
Parking or commuter benefit reimbursement
Trustpoint is excited to partner with a leading legal services organization in their search for a
Legal Intake Client Sign-Up Specialist . This full-time, direct hire role is fully onsite in Newark, NJ. The Intake Specialist will serve as the first point of contact for individuals seeking legal representation—managing inbound inquiries through phone, email, web form, and live chat—and guiding prospective clients through the intake and retainer agreement sign-up process with professionalism, efficiency, and empathy.
Responsibilities
Deliver professional, empathetic, and client-centered service during all initial interactions
Initiate and complete the full intake process, including assisting clients with signing retainer agreements
Collect detailed and accurate information to qualify claims and confirm eligibility
Maintain exceptional accuracy when entering and managing client and claim data
Clearly explain next steps and transition clients to case managers, paralegals, or attorneys
Handle a high volume of inquiries while maintaining urgency, attention to detail, and service excellence
Qualifications
Prior
sales or customer service experience , with the ability to guide clients through the sign-up process
Professional telephone manner and strong verbal communication skills
Excellent written communication, including grammar and punctuation
Strong organizational skills and ability to multitask in a fast-paced environment
Ability to work independently and collaboratively with attorneys, paralegals, and administrative staff
High emotional intelligence, including empathy, patience, and situational awareness
Adaptability in a dynamic, high-volume environment
Preferred Qualifications
Experience in a law firm or legal setting will truly set you apart
Experience in a sales or sign-up center
Contact center or call center experience
Background in a law firm or legal services setting
Experience in insurance, healthcare, or medical administration
Familiarity with CRM systems (including Salesforce), VoIP platforms, and e-signature tools
Bilingual skills a plus (Spanish preferred)
Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative and Legal
Industries
Legal Services
#J-18808-Ljbffr