Scotsman Ice Systems
Overview
2 weeks ago Be among the first 25 applicants Responsibilities
Answer inquires received on the incoming service lines. Provide scheduled On-Call 24 / 7 Tech Line support Support National Accounts projects and follow-up Support Consumer Products calls and determine action within Matrix Guidelines. Identify the source of inquiries received. Develop a monthly recap of inquiries received; i.e., quantity, source, problem identification. Provide technical assistance and service support for inquiries received. Identify and report major field service problems from the WATS line activity. Assist Installation Coordinator with Technical support, contacting agents, and processing invoices. Respond to routine correspondence request for service assistance. Review and verify labor warranty claims for processing. Function as a field service representative in the field when required. Presents Field Service Meetings (as needed basis) Minimal field work required (as needed basis). Physical Requirements
Occasional Travel if necessary Must be willing to work more than 40 hours per week Good communication and presentation skills Professional Image Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Food & Beverages Referrals increase your chances of interviewing at Scotsman Ice Systems. Get notified about new Service Representative jobs in
Vernon Hills, IL .
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2 weeks ago Be among the first 25 applicants Responsibilities
Answer inquires received on the incoming service lines. Provide scheduled On-Call 24 / 7 Tech Line support Support National Accounts projects and follow-up Support Consumer Products calls and determine action within Matrix Guidelines. Identify the source of inquiries received. Develop a monthly recap of inquiries received; i.e., quantity, source, problem identification. Provide technical assistance and service support for inquiries received. Identify and report major field service problems from the WATS line activity. Assist Installation Coordinator with Technical support, contacting agents, and processing invoices. Respond to routine correspondence request for service assistance. Review and verify labor warranty claims for processing. Function as a field service representative in the field when required. Presents Field Service Meetings (as needed basis) Minimal field work required (as needed basis). Physical Requirements
Occasional Travel if necessary Must be willing to work more than 40 hours per week Good communication and presentation skills Professional Image Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Food & Beverages Referrals increase your chances of interviewing at Scotsman Ice Systems. Get notified about new Service Representative jobs in
Vernon Hills, IL .
#J-18808-Ljbffr