Hendrick Automotive Group
Service Advisor - Hendrick Volkswagen
Hendrick Automotive Group, Concord, California, us, 94527
Service Advisor
Location:
7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027
Summary:
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Entres itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all federal, state, local and company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree Doctorate Degree
Field of Study / Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
up to 3 years
3–5 years
5+ years
Education / Experience Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands Employee is regularly required to talk or hear. Frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers and other employees.
Math Ability Ability to add, subtract, multiply and divide.
Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement
Hendrick is an Equal‑Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
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7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027
Summary:
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Entres itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all federal, state, local and company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree Doctorate Degree
Field of Study / Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
up to 3 years
3–5 years
5+ years
Education / Experience Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands Employee is regularly required to talk or hear. Frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers and other employees.
Math Ability Ability to add, subtract, multiply and divide.
Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement
Hendrick is an Equal‑Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
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