IT Helpdesk Analyst: Hands-On Windows 365 & End-User Support

A leading construction firm is seeking an IT Helpdesk Analyst to act as the primary point of contact for end users needing technical assistance. Responsibilities include diagnosing and resolving issues, managing helpdesk tickets, and supporting Microsoft 365. The ideal candidate has 2–5 years of helpdesk experience and strong knowledge of Windows and Microsoft 365. This role requires effective communication and customer service skills, with an emphasis on keeping systems reliable and secure. #J-18808-Ljbffr