Siri InfoSolutions Inc
L3 Helpdesk Support Specialist
Siri InfoSolutions Inc, Los Angeles, California, United States, 90079
Overview
Role -
Helpdesk Support / Desktop Support
Location :
Los Angeles CA ( Onsite )
Experience :
2 years.
Responsibilities
Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
Expert level understanding of the difference between User Principal Name (UPN) PrimarySMTP Email Proxy Address and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
Hands on experience with Microsoft Authenticator setup and troubleshooting
Knowledge of WiFi 802.1x authentication and related configuration support
Expertise in Outlook profile creation and repair
Proficiency in login troubleshooting across desktop and enterprise systems
Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
Ability to communicate clearly and manage end users in a professional manner during support interactions
Excellent communication skills for end user support and cross team collaboration
Demonstrated sense of urgency and ability to prioritize tasks in high volume migration phases
Customer focused mindset with strong problem solving abilities under tight deadlines
Experience with ticket logging collaboration and escalation to project managers team leads and senior engineers
Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
Ability to support user account management tasks such as password resets group membership checks and access validation
Familiarity with Microsoft 365 (M365) applications and administration including Exchange Online Teams and OneDrive
Ability to resync OneDrive and resolve synchronization issues during migrations
Hands on support experience with Windows 11 Apple/Mac systems and iPhone devices
Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms
Qualifications
Experience: 2 years
Strong background in Microsoft environments and system administration
Experience with Azure AD, Entra ID, and M365 administration, including Exchange Online
Experience with troubleshooting and end-user communications in high-volume migration scenarios
Best Regards Ankit Kumar Senior Manager - Talent Acquisition
Key Skills
Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics
Employment Type :
Full Time
Experience:
2 years
Vacancy:
1
#J-18808-Ljbffr
Helpdesk Support / Desktop Support
Location :
Los Angeles CA ( Onsite )
Experience :
2 years.
Responsibilities
Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
Expert level understanding of the difference between User Principal Name (UPN) PrimarySMTP Email Proxy Address and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
Hands on experience with Microsoft Authenticator setup and troubleshooting
Knowledge of WiFi 802.1x authentication and related configuration support
Expertise in Outlook profile creation and repair
Proficiency in login troubleshooting across desktop and enterprise systems
Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
Ability to communicate clearly and manage end users in a professional manner during support interactions
Excellent communication skills for end user support and cross team collaboration
Demonstrated sense of urgency and ability to prioritize tasks in high volume migration phases
Customer focused mindset with strong problem solving abilities under tight deadlines
Experience with ticket logging collaboration and escalation to project managers team leads and senior engineers
Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
Ability to support user account management tasks such as password resets group membership checks and access validation
Familiarity with Microsoft 365 (M365) applications and administration including Exchange Online Teams and OneDrive
Ability to resync OneDrive and resolve synchronization issues during migrations
Hands on support experience with Windows 11 Apple/Mac systems and iPhone devices
Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms
Qualifications
Experience: 2 years
Strong background in Microsoft environments and system administration
Experience with Azure AD, Entra ID, and M365 administration, including Exchange Online
Experience with troubleshooting and end-user communications in high-volume migration scenarios
Best Regards Ankit Kumar Senior Manager - Talent Acquisition
Key Skills
Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics
Employment Type :
Full Time
Experience:
2 years
Vacancy:
1
#J-18808-Ljbffr