Ennismore
We are looking for Lead Server to join the re-opening of the famed Delano Miami Beach.
Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.
Job Description JOB OVERVIEW:
Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
Monitor guest feedback related to dining service and implement strategies for continuous improvement.
Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
Ensure full compliance with health, safety, and restaurant policies and procedures.
Foster team engagement and growth through ongoing training, coaching, and mentorship.
Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
Ensure all daily reports, service logs, and documentation are accurately completed.
Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.
Job Description JOB OVERVIEW:
Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
Monitor guest feedback related to dining service and implement strategies for continuous improvement.
Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
Ensure full compliance with health, safety, and restaurant policies and procedures.
Foster team engagement and growth through ongoing training, coaching, and mentorship.
Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
Ensure all daily reports, service logs, and documentation are accurately completed.
Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr