AT&T
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast‑evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Overall Purpose To lead, direct, coach and develop a direct report team of 10 bilingual managers to optimize an office over 150+ bilingual representatives in a consumer call center, driving revenue growth through effective sales, upselling and retention strategies while ensuring superior customer service and satisfaction. Create an environment that fosters high performance and high employee engagement.
Key Roles and Responsibilities
Leadership and Customer Experience : Lead a consumer sales and retention organization to exceed sales, retention, productivity, and customer experience objectives and create an environment that fosters engagement and high performance.
Data Analysis and Strategy Development : Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Operational Management and Efficiency : Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, ENPS, and cost effectiveness.
Strategic Policy and Innovation : Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaboration and Alignment : Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationships. Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base.
Job Contribution Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales and retention objectives, service metrics, and customer experience metrics. Manages day‑to‑day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. Responsible for hiring, attrition, ramp plans, and grievance process. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.
Supervisor:
Yes
Education and Experience Required: Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience. Must be 100% bilingual in Spanish, reading, writing, and speaking.
Salary Associate Director‑Sales Retention earns between $77,400 and $116,200 USD annually plus incentives.
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
San Antonio, Texas
Salary Range:
$77,400.00 - $116,200.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast‑evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Overall Purpose To lead, direct, coach and develop a direct report team of 10 bilingual managers to optimize an office over 150+ bilingual representatives in a consumer call center, driving revenue growth through effective sales, upselling and retention strategies while ensuring superior customer service and satisfaction. Create an environment that fosters high performance and high employee engagement.
Key Roles and Responsibilities
Leadership and Customer Experience : Lead a consumer sales and retention organization to exceed sales, retention, productivity, and customer experience objectives and create an environment that fosters engagement and high performance.
Data Analysis and Strategy Development : Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Operational Management and Efficiency : Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, ENPS, and cost effectiveness.
Strategic Policy and Innovation : Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaboration and Alignment : Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationships. Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base.
Job Contribution Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales and retention objectives, service metrics, and customer experience metrics. Manages day‑to‑day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. Responsible for hiring, attrition, ramp plans, and grievance process. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.
Supervisor:
Yes
Education and Experience Required: Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience. Must be 100% bilingual in Spanish, reading, writing, and speaking.
Salary Associate Director‑Sales Retention earns between $77,400 and $116,200 USD annually plus incentives.
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
San Antonio, Texas
Salary Range:
$77,400.00 - $116,200.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
#J-18808-Ljbffr