Desk-Side Support Manager (Hybrid, Public Trust)

A leading IT Solutions Provider is seeking a Desk Side Support Manager in Washington, D.C. This role demands a proven track record in managing support teams, ensuring excellent service delivery, and adhering to ITIL standards. Responsibilities include supervising personnel, developing training for desktop support, and ensuring operational effectiveness across teams. Ideal candidates possess strong management skills and experience in a hybrid work environment. You will play a crucial role in enhancing user experience through effective leadership and strategic collaboration.
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