Client: Well-Known Media/Advertising Firm
Role: Senior Customer Success Manager
Salary: $115,000 - $130,000 annually + Benefits
Location: Remote - Headquarters are in Washington D.C. Must be able to travel to East Coast & work EST hours!
Political Advertising Experience Preferred
Client Relationship Leadership: Act as the strategic lead for a portfolio of political accounts (both self-serve and managed-service). You will be the primary advocate for your clients, fostering long-term partnerships focused on retention, satisfaction, and growth.
Strategic Enablement & Training: Orchestrate comprehensive onboarding and structured training programs. You’ll demystify complex programmatic tools and keep clients ahead of the curve on FEC/state-level compliance and political advertising best practices.
Performance & Campaign Excellence: Partner closely with clients on campaign architecture, real-time optimization, and troubleshooting. For managed services, you’ll ensure every dollar is spent effectively, meeting rigorous delivery and compliance standards.
Subject Matter Expertise: Serve as a North Star for political strategy, advising on voter audience segmentation and high-impact inventory like CTV, OTT, and mobile. You will translate client feedback into actionable insights for our Product and AdOps teams.
Growth & Retention: Proactively monitor account health and develop "success roadmaps" to mitigate risk. You’ll identify natural opportunities for platform expansion, ensuring our technology remains central to their campaign's victory.
Requirements & Qualifications
Experience: 5+ years in Customer Success, Account Management, or Ad Operations within the AdTech/Programmatic ecosystem.
Political Core: Required experience in political tech or agency-side roles. You must have a deep understanding of political advertising cycles and FEC/state compliance.
Technical Fluency: Deep familiarity with DSP platforms and the programmatic landscape.
Strategic Communication: Exceptional ability to present complex data as a compelling narrative to stakeholders.
Analytical Rigor: A proven ability to translate raw campaign data into strategic pivots and actionable insights.