Director of Pre-Sales

Piper Companies is seeking a Director of Pre-Sales to join a global counter-drone technology company based in Tysons, VA . The Director of Pre-Sales transforms the customer experience from isolated product interactions into a cohesive, high-value strategic partnership—driving adoption, retention, and growth across the full portfolio. This position will be on-site in Tysons, VA five days per week!

Responsibilities

• Serves as the definitive Voice of the Customer, distilling insights from across the portfolio to shape executive strategy, influence product roadmaps, and enhance service offerings.
• Leads the development of a Customer Engagement Center of Excellence, creating standardized playbooks for key touchpoints such as onboarding, QBRs, and health scoring—while maintaining flexibility to accommodate product-specific needs.
• Leads, mentors, and scales high‑performing teams across Program Management, Technical Field Support, Training, and Customer Success Operations.
• Design and oversee comprehensive training and enablement programs that address high cognitive demands and foster deep subject matter expertise across teams.
• Drive cross‑functional collaboration by aligning product, sales, support, and marketing teams to eliminate silos and enhance customer outcomes.
• Collaborates closely with Product teams to deliver aggregated customer insights that prioritize integration enhancements and address critical pain points.
• Establishes defined SLAs and streamlined communication pathways with Support and Engineering teams to reduce internal friction and ensure a smooth, responsive support experience for customers.

Qualifications

• 8-10+ years of experience in Customer Success, Account/Program Management, Professional Services or a related field, with at least 5+ years in a leadership role.
• Proven experience leading Customer Success functions within complex, multi‑product or multi‑disciplinary organizations.
• Strong technical foundation in RF and Networking, with hands‑on experience in both hardware and software environments.
• Track record of successfully building and scaling teams, including hiring, onboarding, training, and managing performance.
• Commercially savvy, with a history of owning and influencing key business metrics such as ARR, churn, and customer satisfaction.

Compensation

• Salary Range: $180,000 - $200,000.
• Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

This job opens for applications on ) . Applications for this job will be accepted for at least 30 days from the posting date.

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