Carter Machinery
Overview
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring an Express Lube Service Advisor in Elkridge, Maryland. The Express Lube Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Responsibilities
Gather information from customers regarding equipment issues and provide repair status updates while repairs are in progress. Open and process work orders in an efficient and timely manner, using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Promote a positive customer experience and uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Qualifications
Minimum two years’ service-related experience; heavy equipment exposure; High School diploma or equivalent. Proficient with Microsoft Office products. Excellent customer service skills with the ability to handle stressful situations. Strong communication skills (oral and written) and the ability to effectively multi-task. Attention to detail and working knowledge of the function and repair of heavy construction equipment preferred. Ability to work any shift. Physical Requirements
Physical requirements include the ability to sit or stand for prolonged periods; the ability to lift, carry and maneuver items up to 20 pounds; and specific vision abilities (close vision, distance vision, and ability to adjust focus). This job description is not all-inclusive; additional duties may be assigned. Compensation
Starting Compensation Range:
$63,000 – $75,000 per year Actual base salary may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base salary, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role. Benefits
Health, dental and vision insurance. Paid time off. 401(k), $0.75 to $1.25 match up to 6%. Life and disability insurance. In-house training instructors/programs. Tuition reimbursement. Employee referral bonus program. Discounts: cellular phone service, computers, tooling, cars and trucks. Opportunities for overtime. Shift differential (if applicable). Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring an Express Lube Service Advisor in Elkridge, Maryland. The Express Lube Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Responsibilities
Gather information from customers regarding equipment issues and provide repair status updates while repairs are in progress. Open and process work orders in an efficient and timely manner, using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Promote a positive customer experience and uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Qualifications
Minimum two years’ service-related experience; heavy equipment exposure; High School diploma or equivalent. Proficient with Microsoft Office products. Excellent customer service skills with the ability to handle stressful situations. Strong communication skills (oral and written) and the ability to effectively multi-task. Attention to detail and working knowledge of the function and repair of heavy construction equipment preferred. Ability to work any shift. Physical Requirements
Physical requirements include the ability to sit or stand for prolonged periods; the ability to lift, carry and maneuver items up to 20 pounds; and specific vision abilities (close vision, distance vision, and ability to adjust focus). This job description is not all-inclusive; additional duties may be assigned. Compensation
Starting Compensation Range:
$63,000 – $75,000 per year Actual base salary may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base salary, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role. Benefits
Health, dental and vision insurance. Paid time off. 401(k), $0.75 to $1.25 match up to 6%. Life and disability insurance. In-house training instructors/programs. Tuition reimbursement. Employee referral bonus program. Discounts: cellular phone service, computers, tooling, cars and trucks. Opportunities for overtime. Shift differential (if applicable). Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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