The Morgan Group
Leasing Consultant
Join to apply for the
Leasing Consultant
role at
The Morgan Group .
Why The Morgan Group? At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our core values guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self‑Starters: In it to win it; We take initiative; Be accountable
One Morgan: We are team players; We are inclusive; No Drama
We Get it Done: We are reliable; We are effective
Raise the Bar: We seek excellence; We learn from our mistakes; We strive to improve; Hold ourselves to high standards
Keep on Truckin’: Embrace challenges & be optimistic; We are resilient; Choose positivity; We are level‑headed
Reputation is Earned Daily: Do the right thing; We are honest and have high integrity; We make good decisions; Our future depends on it
Benefits
Advancement opportunities
Training
Low‑cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
Health Savings Account
Voluntary Life Insurance
Long‑Term Disability Insurance
Company Paid Life Insurance
Company Paid Short‑Term Disability Insurance
401(k) (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including: Vacation; Sick; Floating Holiday; Bereavement Leave; Holiday Schedule
Referral Bonus Program
Leasing commissions and Renewal commissions
What You’ll Do Duties and Responsibilities
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Document all telephone and in‑person visits on appropriate reports.
Maintain all electronic guest cards, documentation, and follow‑up according to established procedures.
Inspect models and available “market‑ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.
Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow‑up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Provide Welcome Letter and Move‑In Instructions to all approved applicants.
Ensure all lease paperwork has been signed electronically, prior to scheduled move‑in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow‑up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all times.
Accept rental payments and give immediately to Assistant Community Manager.
Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Doc Management—upload all necessary documents to resident profile, maintain contact/miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.
Maintain and record daily inspections for the community.
Distribute important communication and notices to the residents through the property app.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Essential Job Functions
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral, written and electronic communication skills.
Operate telephone, iPad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal/resident app and Social Media Platforms.
Must possess a positive attitude and the ability to smile under all circumstances.
Complete all required training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years’ experience in previous relevant customer service.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test.
Qualifications
High School Diploma or better (required)
Associates Degree or better (preferred)
Bachelor’s Degree or better (preferred)
Experience
Experience in sales or customer service (or equivalent) is required; experience in the property management industry is preferred.
Proficient user of email, Internet (specifically social media sites) and web‑based applications.
Ability to interact well with co‑workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
Above average organizational and verbal skills.
Ability to accurately perform basic mathematical functions.
Strong customer service and marketing skills.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Management
Referrals increase your chances of interviewing at The Morgan Group by 2x.
#J-18808-Ljbffr
Leasing Consultant
role at
The Morgan Group .
Why The Morgan Group? At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our core values guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self‑Starters: In it to win it; We take initiative; Be accountable
One Morgan: We are team players; We are inclusive; No Drama
We Get it Done: We are reliable; We are effective
Raise the Bar: We seek excellence; We learn from our mistakes; We strive to improve; Hold ourselves to high standards
Keep on Truckin’: Embrace challenges & be optimistic; We are resilient; Choose positivity; We are level‑headed
Reputation is Earned Daily: Do the right thing; We are honest and have high integrity; We make good decisions; Our future depends on it
Benefits
Advancement opportunities
Training
Low‑cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
Health Savings Account
Voluntary Life Insurance
Long‑Term Disability Insurance
Company Paid Life Insurance
Company Paid Short‑Term Disability Insurance
401(k) (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including: Vacation; Sick; Floating Holiday; Bereavement Leave; Holiday Schedule
Referral Bonus Program
Leasing commissions and Renewal commissions
What You’ll Do Duties and Responsibilities
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Document all telephone and in‑person visits on appropriate reports.
Maintain all electronic guest cards, documentation, and follow‑up according to established procedures.
Inspect models and available “market‑ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.
Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow‑up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Provide Welcome Letter and Move‑In Instructions to all approved applicants.
Ensure all lease paperwork has been signed electronically, prior to scheduled move‑in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow‑up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all times.
Accept rental payments and give immediately to Assistant Community Manager.
Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Doc Management—upload all necessary documents to resident profile, maintain contact/miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.
Maintain and record daily inspections for the community.
Distribute important communication and notices to the residents through the property app.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Essential Job Functions
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral, written and electronic communication skills.
Operate telephone, iPad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal/resident app and Social Media Platforms.
Must possess a positive attitude and the ability to smile under all circumstances.
Complete all required training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years’ experience in previous relevant customer service.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test.
Qualifications
High School Diploma or better (required)
Associates Degree or better (preferred)
Bachelor’s Degree or better (preferred)
Experience
Experience in sales or customer service (or equivalent) is required; experience in the property management industry is preferred.
Proficient user of email, Internet (specifically social media sites) and web‑based applications.
Ability to interact well with co‑workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
Above average organizational and verbal skills.
Ability to accurately perform basic mathematical functions.
Strong customer service and marketing skills.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Management
Referrals increase your chances of interviewing at The Morgan Group by 2x.
#J-18808-Ljbffr