TopSide Marinas
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Marina Service Advisor
role at
TopSide Marinas
Reports to: Manager, Service
This position requires a team member to work 5 days per week and 8 hours per day. Seasonal schedule changes may take place at management discretion.
Duties & Responsibilities
Sell service and maintenance work to customers in person, by telephone, and electronically as best suits the customer
Sell upgrades and improvements to customers
Document and write customer work orders and enter them in the computer
Secure customer approval prior to starting work including method of payment
Estimate mechanical and electrical repair costs when requested
Work with the parts department to ensure that parts are ordered after estimates are approved and monitor lead times to manage shop flow and efficiency
Review, edit, and approve customer billings and warranty billings
Work with mechanics and management to ensure timely completion of work
Clarify and correct reasonable customer dissatisfaction
Obtain warranty approval from manufacturer and help process warranty claims
Recommend changes in procedure that will improve service efficiency
Complete and process all paperwork on a timely basis and with accuracy
Maintain department accurate company records
Maintain work area in an organized, clean, and safe condition
Assist in training personnel
Promote safety procedures and implement safety requirements
Promote inter‑departmental relations
Refer potential Sales leads and potential Storage leads to each department
Minimum Qualifications and Requirements
Act with the highest level of integrity and maintain a positive attitude
High school diploma required
Two years of applicable experience required
Working knowledge of engines and parts used in the maintenance and repair of engines
Must be able to meet the physical requirements of the job
Must be able to complete assigned work in an efficient and timely manner
Strong work ethic and personal commitment
Ability to work in a team environment to achieve team, department, and company goals
Ability to be a self‑starter and work independently
Physical Requirements
Lift up to 50 lbs
Carry up to 50 lbs
Work around water
Stand, walk, sit, push, pull, bend, kneel, squat, twist, reach, grasp
Company Summary TopSide Marinas was cofounded in 2020 as a family‑owned company that acquires, owns, and operates high‑quality marinas across the country. Our mission is to foster a high‑quality environment where our members and guests can create lifelong memories, relax, enjoy life, and be healthy. Each of our marinas provides exceptional service, hospitality, and enthusiasm to serve your needs on and off the water. We want our members and guests to feel right at home. We care about the property’s team members by providing competitive wages, excellent healthcare coverage, and supporting a hospitable culture.
Benefits Offered
Medical
Vision
Dental
401(k) with company match
PTO
Holiday Pay
Seniority Level Entry level
Employment Type Full‑time
Job Function Strategy/Planning and Information Technology
Industries Maritime
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Marina Service Advisor
role at
TopSide Marinas
Reports to: Manager, Service
This position requires a team member to work 5 days per week and 8 hours per day. Seasonal schedule changes may take place at management discretion.
Duties & Responsibilities
Sell service and maintenance work to customers in person, by telephone, and electronically as best suits the customer
Sell upgrades and improvements to customers
Document and write customer work orders and enter them in the computer
Secure customer approval prior to starting work including method of payment
Estimate mechanical and electrical repair costs when requested
Work with the parts department to ensure that parts are ordered after estimates are approved and monitor lead times to manage shop flow and efficiency
Review, edit, and approve customer billings and warranty billings
Work with mechanics and management to ensure timely completion of work
Clarify and correct reasonable customer dissatisfaction
Obtain warranty approval from manufacturer and help process warranty claims
Recommend changes in procedure that will improve service efficiency
Complete and process all paperwork on a timely basis and with accuracy
Maintain department accurate company records
Maintain work area in an organized, clean, and safe condition
Assist in training personnel
Promote safety procedures and implement safety requirements
Promote inter‑departmental relations
Refer potential Sales leads and potential Storage leads to each department
Minimum Qualifications and Requirements
Act with the highest level of integrity and maintain a positive attitude
High school diploma required
Two years of applicable experience required
Working knowledge of engines and parts used in the maintenance and repair of engines
Must be able to meet the physical requirements of the job
Must be able to complete assigned work in an efficient and timely manner
Strong work ethic and personal commitment
Ability to work in a team environment to achieve team, department, and company goals
Ability to be a self‑starter and work independently
Physical Requirements
Lift up to 50 lbs
Carry up to 50 lbs
Work around water
Stand, walk, sit, push, pull, bend, kneel, squat, twist, reach, grasp
Company Summary TopSide Marinas was cofounded in 2020 as a family‑owned company that acquires, owns, and operates high‑quality marinas across the country. Our mission is to foster a high‑quality environment where our members and guests can create lifelong memories, relax, enjoy life, and be healthy. Each of our marinas provides exceptional service, hospitality, and enthusiasm to serve your needs on and off the water. We want our members and guests to feel right at home. We care about the property’s team members by providing competitive wages, excellent healthcare coverage, and supporting a hospitable culture.
Benefits Offered
Medical
Vision
Dental
401(k) with company match
PTO
Holiday Pay
Seniority Level Entry level
Employment Type Full‑time
Job Function Strategy/Planning and Information Technology
Industries Maritime
#J-18808-Ljbffr