Open Road Auto Group
Service Advisor
Every service professional at an OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards. Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines.
What You Do
Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Use a consultative approach to educate customers on services and products
Support center goals for service by generating high sales of services, parts, and accessories
Generate repeat new vehicle sales by providing a premium Aftersales experience for each client
Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
Write and verify accurate repair orders and include supporting documentation
Administer new and used vehicle warranty repairs in accordance with warranty specifications
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery
Perform a consultative vehicle delivery with client when work is completed
Supervise cleaning and preparation of new and used vehicles
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs
Meet state and federal law requirements for automobile repair and consumer protection
Successful Attributes and Skills
Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers' frustrations
Technically knowledgeable, experienced, or trainable on product line
Outgoing and patient personality with good client relations ability
Professional appearance
Strong organizational skills
1+ years of Service Advisor experience
Technical certification a plus
Manufacturer certifications a plus
Proven track record
Ability to supply CSI Reports and Productivity Reports
Open Road Auto Group owns and operates over twenty-five automotive facilities, including seventeen dealerships throughout the New York/New Jersey metropolitan area. With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers, providing the best opportunities for our team members, customers, and communities.
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What You Do
Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Use a consultative approach to educate customers on services and products
Support center goals for service by generating high sales of services, parts, and accessories
Generate repeat new vehicle sales by providing a premium Aftersales experience for each client
Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
Write and verify accurate repair orders and include supporting documentation
Administer new and used vehicle warranty repairs in accordance with warranty specifications
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery
Perform a consultative vehicle delivery with client when work is completed
Supervise cleaning and preparation of new and used vehicles
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs
Meet state and federal law requirements for automobile repair and consumer protection
Successful Attributes and Skills
Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers' frustrations
Technically knowledgeable, experienced, or trainable on product line
Outgoing and patient personality with good client relations ability
Professional appearance
Strong organizational skills
1+ years of Service Advisor experience
Technical certification a plus
Manufacturer certifications a plus
Proven track record
Ability to supply CSI Reports and Productivity Reports
Open Road Auto Group owns and operates over twenty-five automotive facilities, including seventeen dealerships throughout the New York/New Jersey metropolitan area. With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers, providing the best opportunities for our team members, customers, and communities.
#J-18808-Ljbffr