FleetPride
Business Development Representative - Service
FleetPride, Houston, Texas, United States, 77246
Business Development Representative - Service
FleetPride is the largest aftermarket distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business. Partner with the best in the heavy-duty industry and apply today!
Responsibilities Account Planning
The Business Development Representative will understand the market they operate in and work to identify, onboard, and grow new customers to the FleetPride network. They accurately assess the competitive situation in the account, including strengths, weaknesses, opportunities, and threats, and educate the customer on FleetPride’s value. They will maintain and update accounts during the year per the specified cadence (e.g., monthly, quarterly), and socialize updates internally to receive feedback from managers and peers.
Call Planning
The Business Development Representative will determine the objective of the sales call ahead of time, prepare for the call by anticipating barriers and planning to overcome them, and leverage sales force automation tools to set the call objective and topics to discuss. At the end of the call, the representative will use the CRM and supporting tools to detail focused and accurate call records and post-call results efficiently.
Customer Needs and Assessment
The Business Development Representative will ask simple, direct, open‑ended questions, observe current and future sales opportunities, and leverage observations in the line of questioning. They will establish trust and engage customers in discussion and diagnostic of account business needs, asking about the customer’s business beyond immediate needs to uncover expansion opportunities.
Value of FleetPride
The Business Development Representative maintains open dialogue with customers on how FleetPride can continue to drive value. They understand the drivers of value for customers while continuously communicating the value delivered by FleetPride, gathering feedback, and identifying ways to increase mutual value, including incremental needs and opportunities.
Teamwork
The Business Development Representative knows which teams and groups to ask for resources and when to go to them. They are resourceful, seek out and leverage catalogs, call centers, third‑party information, branch expertise, and other subject‑matter experts to obtain required information. They leverage FleetPride networks to maximize business results and act as an active, valuable member of others’ networks within FleetPride, appropriately elevating customer issues to the correct resources for resolution while serving as a conduit between FleetPride and the customer.
Product Knowledge
The Business Development Representative understands the major parts offered, how major parts interrelate, and which parts are complementary. They know basic strengths and weaknesses of FleetPride’s offers compared to competitive products and services, turn competitive differences into competitive advantages, and use parts knowledge to lead customers to the best‑fit solution, continuously improving product knowledge through interaction with internal and external experts.
Qualifications Education & Training
High School Diploma or GED required; bachelor’s degree preferred.
Knowledge & Experience
1 year of B2B sales experience preferred.
Ability to identify new prospects and support them through the sales process.
Expertise in handling objections and cultivating new customer relationships.
Heavy‑duty equipment distribution sales or related industry experience is a plus.
Excellent written and verbal communication and presentation skills.
Demonstrated mechanical inclination and interest in FleetPride’s industry.
Experience with CRM and other sales force automation tools a plus.
Proficiency with MS Office Suite and basic database tasks in Excel.
Valid driver’s license with a clean driving record.
Skills & Abilities
Active Listening : the ability to ask probing questions, request clarification, and paraphrase to show understanding.
Judgment & Decision Making : use business acumen to adjust priorities and ensure successful deployment of customer accounts, bids, and projects.
Computer Skills : learn and use new programs to improve performance; intermediate to advanced MS Office knowledge.
Communicating : convey information to others effectively.
Active Learning : understand implications of new information for current and future problem solving.
Project Management : manage multiple projects simultaneously while meeting deadlines.
Critical Thinking : use logic and reasoning to identify strengths and weaknesses of alternative solutions.
Collaboration : work with multiple departments to ensure bids, projects, and tasks are completed on time.
Oral Expression : communicate ideas in speaking so others understand.
Written Expression : communicate information and ideas in writing.
Oral Comprehension : understand ideas presented through spoken words and sentences.
Problem Sensitivity : recognize when something is wrong or likely to go wrong.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Responsibilities Account Planning
The Business Development Representative will understand the market they operate in and work to identify, onboard, and grow new customers to the FleetPride network. They accurately assess the competitive situation in the account, including strengths, weaknesses, opportunities, and threats, and educate the customer on FleetPride’s value. They will maintain and update accounts during the year per the specified cadence (e.g., monthly, quarterly), and socialize updates internally to receive feedback from managers and peers.
Call Planning
The Business Development Representative will determine the objective of the sales call ahead of time, prepare for the call by anticipating barriers and planning to overcome them, and leverage sales force automation tools to set the call objective and topics to discuss. At the end of the call, the representative will use the CRM and supporting tools to detail focused and accurate call records and post-call results efficiently.
Customer Needs and Assessment
The Business Development Representative will ask simple, direct, open‑ended questions, observe current and future sales opportunities, and leverage observations in the line of questioning. They will establish trust and engage customers in discussion and diagnostic of account business needs, asking about the customer’s business beyond immediate needs to uncover expansion opportunities.
Value of FleetPride
The Business Development Representative maintains open dialogue with customers on how FleetPride can continue to drive value. They understand the drivers of value for customers while continuously communicating the value delivered by FleetPride, gathering feedback, and identifying ways to increase mutual value, including incremental needs and opportunities.
Teamwork
The Business Development Representative knows which teams and groups to ask for resources and when to go to them. They are resourceful, seek out and leverage catalogs, call centers, third‑party information, branch expertise, and other subject‑matter experts to obtain required information. They leverage FleetPride networks to maximize business results and act as an active, valuable member of others’ networks within FleetPride, appropriately elevating customer issues to the correct resources for resolution while serving as a conduit between FleetPride and the customer.
Product Knowledge
The Business Development Representative understands the major parts offered, how major parts interrelate, and which parts are complementary. They know basic strengths and weaknesses of FleetPride’s offers compared to competitive products and services, turn competitive differences into competitive advantages, and use parts knowledge to lead customers to the best‑fit solution, continuously improving product knowledge through interaction with internal and external experts.
Qualifications Education & Training
High School Diploma or GED required; bachelor’s degree preferred.
Knowledge & Experience
1 year of B2B sales experience preferred.
Ability to identify new prospects and support them through the sales process.
Expertise in handling objections and cultivating new customer relationships.
Heavy‑duty equipment distribution sales or related industry experience is a plus.
Excellent written and verbal communication and presentation skills.
Demonstrated mechanical inclination and interest in FleetPride’s industry.
Experience with CRM and other sales force automation tools a plus.
Proficiency with MS Office Suite and basic database tasks in Excel.
Valid driver’s license with a clean driving record.
Skills & Abilities
Active Listening : the ability to ask probing questions, request clarification, and paraphrase to show understanding.
Judgment & Decision Making : use business acumen to adjust priorities and ensure successful deployment of customer accounts, bids, and projects.
Computer Skills : learn and use new programs to improve performance; intermediate to advanced MS Office knowledge.
Communicating : convey information to others effectively.
Active Learning : understand implications of new information for current and future problem solving.
Project Management : manage multiple projects simultaneously while meeting deadlines.
Critical Thinking : use logic and reasoning to identify strengths and weaknesses of alternative solutions.
Collaboration : work with multiple departments to ensure bids, projects, and tasks are completed on time.
Oral Expression : communicate ideas in speaking so others understand.
Written Expression : communicate information and ideas in writing.
Oral Comprehension : understand ideas presented through spoken words and sentences.
Problem Sensitivity : recognize when something is wrong or likely to go wrong.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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