Sedgwick
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Intake Associate - Property
PRIMARY PURPOSE
:
To accurately set up claims into the claims management system and provide support to the claims staff.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Sets up and enters new claims into the claims management system.
Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses.
Makes outbound calls to claimant and/or client to obtain new claim details.
Finds opportunities to refer claims within the organization.
Assigns claims using the tools provided.
Supports claims staff by providing accurate information during the claim set up process.
Uses multiple platforms to look for adjusters to assign claims
Makes outbound calls and/or texts to adjusters to discuss claim details for assignment. (Using Sedgwick's texting platform)
Ensure all parties have the required information in order to successfully manage a claim, including, loss location, notice of loss (NOL), fee schedule, etc.
Works with management to make determination on assignment process and resources used.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
Two (2) years of clerical or property claims management experience or equivalent combination of education and experience required.
Skills & Knowledge
Fluent in Spanish preferred
Excellent oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental
:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical
:
Computer keyboarding, travel as required
Auditory/Visual
:
Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see
sedgwick.com
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Intake Associate - Property
PRIMARY PURPOSE
:
To accurately set up claims into the claims management system and provide support to the claims staff.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Sets up and enters new claims into the claims management system.
Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses.
Makes outbound calls to claimant and/or client to obtain new claim details.
Finds opportunities to refer claims within the organization.
Assigns claims using the tools provided.
Supports claims staff by providing accurate information during the claim set up process.
Uses multiple platforms to look for adjusters to assign claims
Makes outbound calls and/or texts to adjusters to discuss claim details for assignment. (Using Sedgwick's texting platform)
Ensure all parties have the required information in order to successfully manage a claim, including, loss location, notice of loss (NOL), fee schedule, etc.
Works with management to make determination on assignment process and resources used.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
Two (2) years of clerical or property claims management experience or equivalent combination of education and experience required.
Skills & Knowledge
Fluent in Spanish preferred
Excellent oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental
:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical
:
Computer keyboarding, travel as required
Auditory/Visual
:
Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see
sedgwick.com