Coca-Cola Bottlers' Sales and Services
Bilingual Account Support Specialist (French and English)
Coca-Cola Bottlers' Sales and Services, Tampa, Florida, us, 33646
Job Summary
The Account Support Specialist is a customer‑facing role that provides account management and customer development support to potential and existing customers in a contact‑center environment. Utilizing standardized processes, this role requires the individual to drive retention of existing customers, portfolio management and qualifying potential new customers leveraging solution‑based conversations.
Duties and Responsibilities
Deliver professional account management that results in increased volume and profitability through the resolution of issues and/or the establishment of the value conveyed in the bundle of goods and services
Understanding how the individual bottler's market strategies affect customer experiences
Maintain and/or repair customer relationships to retain customers
Use available resources to gather data, analyze issues, and have confidence in decision‑making abilities.
Analyzing data to determine root causes and/or identify opportunities
Handling customer issues to final resolution
Resolution of Customer Support Tickets (Cases)
Meet and maintain all key performance metrics
Provide validated and constructive feedback to team leaders that will drive individual and team performance.
Handle ad‑hoc project activities
Collaborate and actively participate in a teamwork environment to drive engagement
Extended periods of sitting, typing, and use of multiple computer screens in fast fast‑paced environment
Disclaimer:
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.
Key Skills and Abilities
Effective and empathetic listening
Building rapport
Relationship building
Critical thinking
Problem-solving
Independent thinking & decision making
Ability to effectively handle difficult situations
Multi‑tasking and the ability to manage multiple channels of communication
Influencing customers and various internal stakeholders
Understanding of customer‑facing bottler processes
Intermediate computer skills and ability to troubleshoot issues (e.g., Microsoft Office, Genesys, and Salesforce)
Adherence to the process for more effective and quality completion of tasks
Education Requirements High School Diploma or GED
Years of Experience 2-4 years of related experiance
Required Travel Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca‑Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work-Life Integration
– Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary
– A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition
– Acknowledging our employees' contributions
Retirement Plans & Guidance
– Programs to assist associates in saving for retirement
Health & Welfare Plans
– Medical, life, and disability insurance plans
Company Message Coca‑Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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Duties and Responsibilities
Deliver professional account management that results in increased volume and profitability through the resolution of issues and/or the establishment of the value conveyed in the bundle of goods and services
Understanding how the individual bottler's market strategies affect customer experiences
Maintain and/or repair customer relationships to retain customers
Use available resources to gather data, analyze issues, and have confidence in decision‑making abilities.
Analyzing data to determine root causes and/or identify opportunities
Handling customer issues to final resolution
Resolution of Customer Support Tickets (Cases)
Meet and maintain all key performance metrics
Provide validated and constructive feedback to team leaders that will drive individual and team performance.
Handle ad‑hoc project activities
Collaborate and actively participate in a teamwork environment to drive engagement
Extended periods of sitting, typing, and use of multiple computer screens in fast fast‑paced environment
Disclaimer:
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.
Key Skills and Abilities
Effective and empathetic listening
Building rapport
Relationship building
Critical thinking
Problem-solving
Independent thinking & decision making
Ability to effectively handle difficult situations
Multi‑tasking and the ability to manage multiple channels of communication
Influencing customers and various internal stakeholders
Understanding of customer‑facing bottler processes
Intermediate computer skills and ability to troubleshoot issues (e.g., Microsoft Office, Genesys, and Salesforce)
Adherence to the process for more effective and quality completion of tasks
Education Requirements High School Diploma or GED
Years of Experience 2-4 years of related experiance
Required Travel Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca‑Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work-Life Integration
– Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary
– A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition
– Acknowledging our employees' contributions
Retirement Plans & Guidance
– Programs to assist associates in saving for retirement
Health & Welfare Plans
– Medical, life, and disability insurance plans
Company Message Coca‑Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
#J-18808-Ljbffr