Grubhub
Strategic Account Manager - Merchant Accounts
Grubhub, California, Missouri, United States, 65018
Strategic Account Manager - Merchant Accounts
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Strategic Account Manager - Merchant Accounts
role at
Grubhub
About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country.
About The Opportunity As a Strategic Partner Manager in the SMB Merchant Network, you’ll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.
The Impact You Will Make
Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.
Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.
Provide emergency contact availability to partners at all times.
Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.
Partner closely with cross‑functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.
Serve as a trusted advisor by providing data‑driven insights and strategic guidance to help partners navigate the market and optimize their performance.
Be prepared to travel to meet with top partners and attend key industry events.
What You Bring to the Table
Bachelor’s Degree or equivalent experience and High School degree/GED.
4–6 years of account or enterprise account management experience; experience with restaurant owners or the restaurant industry is a major plus.
Strong computer skills (MS Office, Google products); experience with Salesforce.com or similar CRM is a plus.
Native‑level fluency in English required; fluency in Mandarin or Spanish strongly preferred.
Ability and willingness to find solutions for merchants.
Strong verbal and written communication skills.
Strong organizational and time‑management skills.
Confidence in outbound dialing on the phone.
Willingness/ability to travel and speak to restaurants in person.
Proven track record of meeting and exceeding goals.
Self‑starter with a strong bias towards action and problem‑solving.
Outstanding, positive attitude with passion for working in a fast‑paced, fast‑growing environment.
Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees’ needs as well as many other benefits and perks.
A Final Note At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Food & Beverages
Information about the position is not final and may be changed. Please apply through the official Grubhub career portal.
#J-18808-Ljbffr
Strategic Account Manager - Merchant Accounts
role at
Grubhub
About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country.
About The Opportunity As a Strategic Partner Manager in the SMB Merchant Network, you’ll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.
The Impact You Will Make
Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.
Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.
Provide emergency contact availability to partners at all times.
Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.
Partner closely with cross‑functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.
Serve as a trusted advisor by providing data‑driven insights and strategic guidance to help partners navigate the market and optimize their performance.
Be prepared to travel to meet with top partners and attend key industry events.
What You Bring to the Table
Bachelor’s Degree or equivalent experience and High School degree/GED.
4–6 years of account or enterprise account management experience; experience with restaurant owners or the restaurant industry is a major plus.
Strong computer skills (MS Office, Google products); experience with Salesforce.com or similar CRM is a plus.
Native‑level fluency in English required; fluency in Mandarin or Spanish strongly preferred.
Ability and willingness to find solutions for merchants.
Strong verbal and written communication skills.
Strong organizational and time‑management skills.
Confidence in outbound dialing on the phone.
Willingness/ability to travel and speak to restaurants in person.
Proven track record of meeting and exceeding goals.
Self‑starter with a strong bias towards action and problem‑solving.
Outstanding, positive attitude with passion for working in a fast‑paced, fast‑growing environment.
Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees’ needs as well as many other benefits and perks.
A Final Note At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Food & Beverages
Information about the position is not final and may be changed. Please apply through the official Grubhub career portal.
#J-18808-Ljbffr