CVS Health
Asset Protection Coordinator – CVS Health
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Asset Protection Coordinator
role at
CVS Health .
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job Purpose and Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and collaborates with store leadership and specialized divisions within the Asset Protection Department. APC will closely monitor store activity, gather information on theft and operational vulnerabilities, and focus on customer service rather than covert apprehension of shoplifters. APC will wear specialized CVS store uniform as a deterrent to theft and will not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes loss of CVS Pharmacy assets/products; communicates with Store Management about observations and seeks assistance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high-risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support essential functions—stand and move throughout the store for most of the work time, stoop, kneel, or crouch, reach or grasp objects, apply security tags, and use keys to open and close locks.
Excellent observational skills with the ability to recall and describe detailed facts; good vision and hearing for reading small print on labels, tags, or containers.
Ability to engage and communicate well with customers, providing excellent customer service.
Ability to communicate effectively, both verbally and in writing; prepare and submit external theft reports, and communicate with Asset Protection and Store Leadership teams.
Work a flexible schedule that includes nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team, and Store Manager – 30%
Monitor store compliance with AP‑related programs that prevent external theft; take corrective action within this job description to remedy any vulnerabilities; report findings to DAPL and Store Leadership – 10%
Preferred Qualifications
High School Diploma or General Equivalency Development (GED)
Anticipated Weekly Hours 40 hours
Time Type Full time
Pay Range Typical pay range: $18.50 – $27.50 per hour (base hourly rate or base annual full‑time salary). Actual base salary offer will depend on experience, education, geography and other relevant factors.
Benefits We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Application window will close on: 03/06/2026.
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Asset Protection Coordinator
role at
CVS Health .
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job Purpose and Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and collaborates with store leadership and specialized divisions within the Asset Protection Department. APC will closely monitor store activity, gather information on theft and operational vulnerabilities, and focus on customer service rather than covert apprehension of shoplifters. APC will wear specialized CVS store uniform as a deterrent to theft and will not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service; greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes loss of CVS Pharmacy assets/products; communicates with Store Management about observations and seeks assistance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high-risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support essential functions—stand and move throughout the store for most of the work time, stoop, kneel, or crouch, reach or grasp objects, apply security tags, and use keys to open and close locks.
Excellent observational skills with the ability to recall and describe detailed facts; good vision and hearing for reading small print on labels, tags, or containers.
Ability to engage and communicate well with customers, providing excellent customer service.
Ability to communicate effectively, both verbally and in writing; prepare and submit external theft reports, and communicate with Asset Protection and Store Leadership teams.
Work a flexible schedule that includes nights and weekends.
Responsibilities – % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team, and Store Manager – 30%
Monitor store compliance with AP‑related programs that prevent external theft; take corrective action within this job description to remedy any vulnerabilities; report findings to DAPL and Store Leadership – 10%
Preferred Qualifications
High School Diploma or General Equivalency Development (GED)
Anticipated Weekly Hours 40 hours
Time Type Full time
Pay Range Typical pay range: $18.50 – $27.50 per hour (base hourly rate or base annual full‑time salary). Actual base salary offer will depend on experience, education, geography and other relevant factors.
Benefits We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Application window will close on: 03/06/2026.
#J-18808-Ljbffr